I called Scott again for my kitchen reno. Another great job done and always value for money. Over 2yrs, Scott has sorted out my hot water service, toilet and roofing. He comes into his own investigating and resolving problems.
Scott is rock solid reliable and so easy to deal with.

Phoenix installed my shower screens approx. 7yrs ago. No issues in this time other than mould that has appeared within the silicone. Being a polished bead, I was unsure if this could be easily replaced with a caulking gun or required professional replacement.
The person who initially took the call was polite but did not think that this type of silicone was still being used. The call was subsequently transferred to the boss.
Immediately defensive, I was informed that this rarely happens. Must be due to a lack of cleaning. The whole structure would need to be brought back to the factory.
As per the previous post, his approach was rude and belittling. I was simply asking for advice.
At least I found out that the beading will need to be replaced. I will , however, find another installer who understands customer service.

Found Michael and his crew on womo.
Ducted system broke down. Complex job as initial installation found to be non-compliant.
So impressed with the advice and quality of work.

Approximate cost: $2000