I was really pleased to read the last rating. I do hope that the management are looking at their customer service. I love the stock and would like to give it another go if they have made positive changes as noticed below.

I personally believe that the strength of any business rests with it's employees, so looking forward to visiting again to check it out and maybe buy some of the wonderful toys they sell.

I adore the look of this store and the products are divine. However I seem to be amongst a number of people who have been disappointed with the customer service. I have been in three times but will probably not go in again. I'm not sure if the staff realise the snooty arrogance and 'Pru and Tru' vibes they exude. On the last occasion I visited, just under 3 months ago, I was looking for two good king single beds, 2 quality mattresses and 2 sets of king single bedding and mattress/pillow protectors. I waited a while until anyone came over to speak to me, even though it was a week day, there was only one other customer in the shop. Unfortunately when I was attended to I got an unmistakable feeling of being looked down on. I didn't think that the sales assistant had much to say about the items or children's needs regarding beds, other than that they were imported from Europe, as if this should be a prerequisite for all quality purchases. In any case I was told the bed I liked 'maybe' out of stock and 'perhaps' there were no more being made in that style. I pressed for a more definitive answer on the stock issue, resulting in a phone call being made by the assistant to the warehouse. I was also told categorically and condescendingly that in any case it 'always' takes at least 8 weeks to receive furniture from retail furniture outlets in Australia'. I left the shop feeling annoyed and unhappy...checking my reflection in shop windows to see if I was looking particularly Kath Day-Night'ish that day!

I walked 500 meters down the road and into Adair's kids and couldn't have had a more contrasting experience. Within 40 minutes I had purchased all the items I wanted, had a delightful retail experience, loads of great advice and had everything delivered within 3 weeks…with a smile. The real shame was that the next day the more experienced woman that had been there during my visit at Parenthood, called to give me details of their scratch and dent sale in case I was interested. Although the gesture was positive and appreciated, I still felt resentful of how I felt I had been treated the previous day and will not return.

Approximate cost: $3,500 +