Reviews by karla-m

This review is for Dark Horse Print & Design, Mornington VIC

verified email - 27 Sep 2016

I didn’t have the best experience unfortunately. While they are fairly cheap, in my experience you get what you pay for.

FUZZY PRINTING
• When I received my business cards some of the writing on my business cards was fussy. When viewed at the correct size on my computer the writing was fine, however not when printed.
• I admit the design I provided them should really have had larger writing, however I’m surprised they would send me a large amount of business cards with writing that isn’t legible. The reason they gave me for the fuzzy writing was that the text was too small/thin for the printer to print.
• I now have to get the business cards reprinted and asked if they could offer a discount to get them redone given my circumstance, however they were not prepared to offer anything at all. I was told afterwards that they do offer a free sample to be sent in advance which is great, however I can’t see where this is mentioned in any of the 6 odd email communications that I received. Must be on their webpage I guess.
• Even where the text is larger, the quality / pixels is not very good. I've had letterhead printed using the same resolution graphics by another company which is perfect, so not sure why the business cards don't have the same sharp look.

NOT THE FASTEST
• They advertise a fast turnaround (on average 3-5 days), however it was four days before I even received the first proof and 2 weeks in total to receive the cards. So not that long really, but not what I would call fast. I didn’t take more than one day to review and update the proofs on my side.
• I also received redundant automatic notifications (e.g. please upload your graphics after I already had). Not a biggy, but meant I add to send them another message to make sure they had everything.

Given my experience I certainly won’t be using them again, but others may have better luck!

This review is for Diamonds International Brisbane, Brisbane QLD

verified email - 24 Aug 2016

Purchased two rings. Happy with the service and product. Great responsive head office as well.

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