Becextech did an excellent job handling an unfortunate circumstance. I was in the process of setting up my brand new phone when it suddenly died. It would not turn on at all. I began running through diagnostics to narrow down what had caused the problem, including using a different charger. I told them my situation and they worked with me for a solution to resolve this problem: I get to send back my phone for replacement. Thank you for working with me to get this resolved! I plan on using them again in the future.