Laura was so friendly and professional when I arrived for my appointment. Being the first time in the salon, I wasn't sure where to go but I was put at ease immediately. Laura talked me thru the process of my facial treatment and noted she knew her products very well as we talked about my lifestyle, to what products she would use. Her technique was very good; good pressure with fluid & smooth massage. Not noisy at all. We chatted but Laura ensured I was relaxed and enjoy the experience - which I did. I'll definitely be back :)