I want to thank Riannon at the Hanrob Sydney Airport location for really going above and beyond! We were delayed at Melbourne Airport for 4 hours and it looked like we were not going to make it back to pick up Jackson our Staffy X by the 8.30pm cut off. We called Hanrob and Riannon was great, she made me feel really comfortable about Jackson was happy and offered to do a complimentary if we needed to pick him the next day. Fortunately we then landed at 8.10pm and called her from the terminal. Riannon waited back for us to come and collect him on a Saturday night when I am sure she had better things to do. Really outstanding service and a true love of animals. Thank you again and again. You rock Riannon. Your a great asset to Hanrob. On top of this great service we recieved a 50% discount on the boarding due to the November offer. One very happy customer.