I have been taking my two dogs to Ann for nearly 5 years and my last experience with her is why I'm leaving one star and have found an alternative vet.

My dog was healthy then ate we believe rat poison and declined quickly. After taking her to Ann there was little to no sense of urgency and she never even mentioned ratsak, she felt it was something more unusual. She was "too busy" to even properly check on my dog throughout the day in observation and told us so when we came back to collect her. She also told us that she didn't think she even was taken out to the toilet that's how busy they were, she was there for 7 hours. Less than 5 hours later she was dying.

Ended up at the AEC emergency vet to save her life. On the 24 hr after discharge consult with Ann we were met with an arrogant attitude from her. She became offended when we asked questions about what happened and what would be the next treatment. She didn't even look over my dog when we came in and started to belittle the work of the emergency vets. We had to ask for a blood test! She didn't even read the discharge notes and said "I skimmed them, it was quite large".

You will always leave this clinic with more questions than answers and heaven forbid you have an emergency with your healthy pet.
I would not recommend this as an everyday vet now that there are no other vets at her practice the whole place has gone down hill. The clinic is dirty and the front reception staff are not experienced enough and always need to refer to Ann for anything.

She left the consult door open to get us out quickly and rudely announced that she had to go "because I have three VERY sick dogs to attend to" implying that my dog was not as sick and was wasting her time. We felt after trusting her with out dogs for years she would be more empathetic or proactive about what happened but said to us that she "wouldn't hate us for going to another vet".

Unfortunately no embellishments in this review. The quotes are word for word from Ann herself.