I want to highlight my experience with Burbank - not sure if i was the only one who got this experience or there are many around with the same opinion.

Oct 2016 - I visited Melbourne - Werribee Riverwalk from Sydney , spoke to sales consultant in Burbank display home who was very impressive and we decided that this is the place where we can build our home while we stay away in NSW. Hence we booked a 'lot' in Riverwalk estate, due for titling on July 2017 and did some initial payment to Burbank to build the house on the very same day.

Feb 2017 - We submitted all the paper work to the sales consultant with some hand drawn modifications and we were told that we will get all the fair plans once a CRO is assigned. Till this time the sales consultant was in continuous touch with all the updates.

Nobody contacts us till May 2017

30th May 2017 - First time our CRO contacts us through an email with New home proposal with some price variances from what we discussed with the Sales consultant and asked us to sign the documents. There was no fair plan yet so we were not interested in signing any documents and asked for the drawings which we dint receive.

Mid June 2017 - We receive a call from Burbank asking us to arrange a color appointment else the construction will be delayed. We booked it for 10th of july. Kept following up for the House plans/drawings. We booked our flight tickets for 8th of July to Melbourne for our color appointment.

3rd July 2017 - After following up, we are told that the drawings are complete and are sent by someone else stating our CRO is on leave. we looked at the drawings and were not happy with couple of things, emailed back with couple of requests

8h July 2017 - We arrive Melbourne to go through the Edge studio and get some idea around pricing over the weekend so that we are ready for our color appointment on Monday 10th of July - 9 am - till 5 pm. Unfortunately the prices were not clear and whosoever we asked they mentioned that pricing will be done on the day of our appointment which is 10th of July.

10th of July - We arrived at edge studio at 9:05 am and the consultant took us around the interiors till 11:30 am and moved us to the Electrical appointment. Our electrical appointment finished at 12:30 pm which was all good. We were asked to come back at 2:30 pm again to go through the exteriors, doors and still a lot of things. We requested the team to start early since we had a flight to catch back to Sydney at 6:30. The consultant was busy with some other customer till 2:30 pm and then she started recording all the pricing in the system for the interiors. We couldnt start our exterior and other details till 3:30 pm and by 4:30 pm we were asked to sign the documents for all the selections we had done. This was the first time we got to know that we had to sign the document the same day. They gave another option to pay $250 for another appointment and fly back to Melbourne to go through again. This is the lack in process and communication.
This is a much bigger decision and Burbank was not ready to share the details so that we can review it at home of what we have selected prior to signing the 55k worth of upgrades. Burbank didn't provide us enough time to go through the details to update any changes required and expected us to sign the documents straight away, If they have given an appointment for the whole day - how come there was no dedicated consultant sitting with us for the entire time.
I completely understand if there are any rules in place that we need to sign it very same day but atleast a heads would have been better.
We emailed our CRO again the same day(10th of July) asking for the updates on our request.

Havent heard back from anyone yet. Today is 17th of July 2017.

I am not happy with the way Burbank is handling our case and hence would like to withdraw my construction application.
I don't think i can trust for my house construction with Burbank especially when i am located in a different city.