I've never bothered to write a review of a busines but I've had it with these guys. I used SmartBox who works with Grace to move out of my apartment and store items for a year. First, they sent a studio box for my 1 bedroom apartment. Of course my things didn't fit so then they had to call for another box. The movers were unprofessional and didn't wrap any of my furniture and sat and did nothing while they were waiting for the second box to come. They could have finished moving things down the elevator. Then they tried to charge me for the time we had to wait for the other storage box to come. It doesn't end there. Now, I have had to pay almost double for storage for a year because of their mistake. I'm ready to move now and they quoted me 3K to move my things to Melbourne. I called [Redacted identifier] and they are doing it for $1,300. More than that, I'm just trying to confirm that I can schedule my move and some guy is supposed to call me back but guess what, he never does and the guy I just spoke to hung on me. These guys are a nightmare. Stay away. Update, I did finally speak to someone and now since they didn't call me back, I have to reschedule my move since they can't get my boxes out of storage in 2 days. They need 5 days. I need a birth certificate document for a citizenship appointment and now I'm completely hosed. What a mess.

I hired Move Out Mates to do a move out cleaning at the end of Nov for my 2 bedroom apartment. Two weird middle eastern men showed up and did no deep cleaning. They wouldn't even take out garbage. The carpet cleaning they offered was not even close to carpet cleaning. The stain removal service where they "test" it just means they will run their cleaner over it twice but they failed to get out two stains on the carpet. The bathroom, I think he just stayed in there and sprayed it down so it looked clean and wet when I entered. He didn't scrub the grout at all and left soap scum on the soap dispenser. Was really dissastified with this service. Move out cleaners in the past deep clean everything and throw out trash. The guy even tossed the pantry liners on the floor and then told me that he wouldn't pick it up or take it to the garbage. I paid close to $400 for this poor cleaning service and would have been better to just find a cleaner off Gumtree. Do not use this service!!!

Approximate cost: $400