Hired Transcorp removal service for interstate move from Melbourne to Sydney. It was extremely stressful and frustrating experience for us and I would not recommend using their services.
The following were the key issues:
- Terrible customer service provided by the representative assigned to our job. Numerous corrections required to the itinerary and incorrect number of items recorded or moved to the ‘Not Going’ section of the Furniture Inventory Summary. This added to the stress and frustration while organising the move.
- Repeated requests were made to the sales manager to return our calls. Every time we were told 'he is in a meeting'.
- We were charged a premium for the uplift on 1/1/23 between 2 pm and 5 pm with delivery scheduled for the 2/1/23.
- On 1/1/23 at 2:50pm we received a message, not a call, that the truck has been delayed and will not be coming and uplift will not happen on 2/1/23.
This resulted in a lot of inconvenience to the family as everything was packed and ready to go.
- The truck arrived on 2/1/23 for the uplift but there was no record keeping/ list/ tagging of items. The driver also could not confirm when the truck would arrive in Sydney, as it was empty and had to be back filled.
No ETA of arrive in Sydney added to the already frustrating experience with Transcorp.
- I had to follow-up in the evening with the driver who later confirmed that the truck would arrive on 5/1/23 which was a delay from the original date of 2/1/23.
On the whole our experience with Transcorp added a lot of undue stress which was not warranted.
We found Transcorp to be unprofessional towards their work, the quality of service provided was extremely poor without any accountability.
I hope this review helps you in making the right choice.

I took their conveyance services for a purchased property & the service provided was less than ordinary however the charges were not. The communications were very poor, example the letter advising the client to undertake final house inspection was received only 2 days before the settlement. All original documents were sent via ordinary post. No consideration was given towards a lost document. There was a lot of information that I had to chase from the bank and the agent which should have been provided by Warringal. I gave 2 stars because the house settled on time. Not recommended for conveyance services.

Approximate cost: $830