Claim process is a nightmare! Took almost 3 weeks for my car to even be assessed. Countless hours on the phone trying to find out what was going on. At one point you couldn’t even tell me where my car was. Almost 6 weeks later, I was notified that my car was ready for pick up from Gemini Smash Repairs Eagle Farm. I arrived this morning to collect my vehicle only to find the trims had not been attached properly and the broken tail light had not been replaced as specified in the estimate. When brought to their attention they fixed the trims prior to us leaving but I was told they needed to take a photo and get approval from the insurance company to fix the tail light, then miraculously as they were fixing the trims they found a new tail light to replace my broken one. They left me with 4km of fuel in my vehicle to get to the nearest petrol station and when I asked about it I was told “oh, don’t worry you’ll make it”. I ended up sitting on the side of the road in 33 degree heat with my daughter waiting for roadside assistance. My car interior is filthy with paint stains on the seals and front seat. My key fob was also returned cracked and my keyless entry is malfunctioning meaning I can’t even lock the car (even the spare fob won’t work) requiring an inspection by Mazda to determine the problem when it was previously working fine. No help from AAMI at all. No response despite numerous complaints. I’ve been a loyal customer for over 15 years but not anymore.