Shopped twice with Organics Australia Online. First order waited two weeks than received an email partially refunding order, There was no explanation of what product they were refunding nor why it had taken two weeks for them to work this out. I received an explanation only after I contacted them, but it didn't justify why it had taken so long. Rest of order was fulfilled and received good about 3 weeks after intial order.
On my second order, I have waited two weeks again, only receiving a notice of items being despatched right on the final day of the two weeks they ask for in their discalimer:

"Some products for your order may need to be specially ordered fresh, or made to order from our suppliers & producers. FOR THIS REASON, please allow up to 2 Weeks for dispatch."

(note: 2 weeks to dispatch NOT delivery)

This attempt to lower customer expectation of anything resembling a fast turnaround is strange in an online world where most competitive suppliers have goods delivered to you within a few days, or at worst a week. If there truly are a number of products that will cause any delay to an order then they should state this clearly on the item description and at checkout. That way the customer can decide if they want their entire order delayed due to one or two products. It's not rocket science.

However their disclaimer does not explain why orders, like mine, that do not contain any such 'fresh' or 'made to order' products still take such an extraordinarily long time to dispatch. A more likely explanation for the horrendous delays would seem they do not actually stock most of the products they list (which is a questionable practice in itself) and their supply chain is extremely slow.

Organics Australia Online do list a good range of products, and many at lowers prices than most, and this lures the customers in. But the minimalist customer service and communication deflates any feeling of having had a positive shopping experience with them.