Staff were genuinely very friendly and helpful. Their website was informative and easy to use. I purchased a bike worth several thousand dollars, with the help of their ezipay system: 25% upfront and 75% over 24 months, with Dutton Cycles paying the interest! Much easier than paying all at once. It was definitely worth the drive up from Brisbane, and I'll be heading back to get my bike serviced (first service is free) and to spend the gift voucher they gave me.