We have a difficult cat who doesn't like to be picked up by strangers. In the past I have been scratched by my own cat who didn't want to go into the travel tray - it was almost like he knew we were going away without him. Liz, the owner, showed me how to pick up a cat correctly so that it didn't feel so stressed and showed me how to get it into the travel tray with no fuss. I would definitely recommend Purr-fect Pet Palace to anyone. The staff are very friendly and understanding and I had complete confidence that my cat Frankie was being cared for as if he was one of their own.