After taking a vehicle for a standard service a month or two after purchasing it from New Line Autos I was told that Turbo was 'damaged beyond repair'. This was verified by a second and completely independent experienced mechanic.

New Line had me return the vehicle to them and they had, what I was later able to establish, their mechanic carry out a token inspection. In his own words the mechanic admitted to me that he did not have the equipment to carry out thorough tests on this vehicles turbo and refused to commit to anything in writing.

Despite two written reports I have been able to obtain from two experienced and independent mechanics New Line maintain that there is nothing wrong with the turbo as it is "cutting in and not leaking oil". The advice from the two mechanics I have consulted is 'don't drive the vehicle - its Turbo is likely to fail and take the engine with it'.

I believe New Line Autos understand that the process a consumer has to go through to bring a complaint such as this to the courts is time consuming and potentially very costly, and are relying on the complexities of this process to avoid their legal obligations under the standard car warranty issued with vehicles purchased in this manner.

I will most certainly be avoiding this Dealer in the future.
New Line have also stated that of all the cases customers have bought against them they have only lost 1.

The air con unit in our commercial kitchen needed an urgent service. I called Absolute Zero and explained the problem and was advised that it would take less than 2 hours to fix. Brett showed up as promised within the hour and simply got on with the job. Less than 2 hours later we were all very cool again. Great job. Will definitely keep Brett's details and use him for all refrig/air con work. Not sure if he does domestic jobs.

Great service, very helpful. Have hired a variety of items from these guys (Kanga trench digger/Wacker Packer/Electric Eel/Chain Saw) over the past 2 years and have always been very impressed. They don't confuse you with Tradie talk!

I have called into Mitre 10 Beerwah several times recently and the guys there are most helpful. Nothing is too much trouble - thanks guys...