Do the other 2 raters work for Fedex ????
They are such a pain to deal with - and unfortunately I have to do so regularly.
90% of the time their system works okay but when it goes wrong - look out.
Service centre is in Malaysia and all they can tell you is what you can see for yourself on the web. You get them to add information to their system and it seems to take several attempts to get it done. And don't bother trying to complain - it disappears into a black hole. All surface polish but lies and couldn't be bothered underneath - and of course don't try and get a proper name or the ful name and address of where you can complain. Promise high, deliver low - that should be their motto.