I recently contracted ‘The Van That Can’ for a removals job. All over, the experience was beyond unsatisfactory.

The job quote did not take into account my individual house moving needs and I was left booking a service that did not cater for my factual loading volume. Not an optimal situation. Particularly, when moving long distance.

Price-wise, The Van that Can was $34 AUD per hour more expensive than my best offer on the job and driving times were actually charged at the same amount as loading times.

However, the real ordeal only unfolded when I actually called the company to provide them with a feedback on their service.

Instead of the acknowledgement of a potential weaknesses in their service provision and an aim at retaining a satisfied customer, my complaint was met with dismissal and the refusal to assume any kind of responsibility. Without providing for any sort of common ground or reasoning, the very prolonged conversation would move in circles.

The culmination of it all: ‘The Van that Can’ can obviously not even find it in them to end an uncomfortable discourse in professional manner and when trying to end the already prolonged conversation in civilised manner, I was actually hung up on (!). Wow!

The only reason, I am giving the ‘The Van that Can’ a two-star rating, instead of a one-star one, in the present review is that the two removalists themselves were actually outstanding in their service delivery on the day – courteous and attentive, they did an excellent job and I would have recommended the service in every way would this have been representative of the experience in its entirety.

Approximate cost: $741

I would advise any retailer, pet shop, and the like *not* to go into Partnership with Bow Wow Meow for the sale of Pet ID Tags. In contrast to other providers, Bow Wow Meow charges you for what they call a 'deposit' for their Tag Displays. I was advised that this was a deposit for the display to ensure that the tags included were not engraved and sold and that the deposit would be refunded in case, I would like to return the display. Also in contrast to another provider, I am actually in business with, their tags did not sell well. When I asked to return the display and for the advised refund of the deposit to be made, Bow Wow Meow did not adhere to their original assurance. I deem this fraudulent conduct and would strongly recommend not to go into contract of any kind with this company.