Reviews by nickd297
WARNING - DO NOT USE THIS CLEANING SERVICE [redacted generalisations]
Absolute Domestics is the worst cleaning company I have ever dealt with.
1. The original price quoted doubled on arrival - $150 more than any other cleaner in Melbourne.
2. I was overcharged from my original quote and verbal agreed price seen on site, yet I get no response from management [redacted names] about this over charge. I have sent many messages requesting this to be rectified yet no response. Very very poor customer service. Do not expect to be able to get hold of anyone if you have any issues.
3. Sub standard work all round, dirt and cobwebs all through the house, jobs incomplete and parts of the house charged for cleaning that were already clean (these parts of the house were cleaned by myself in front of the cleaners). The cleaners also spent the first half hour talking amongst themselves which I was charged for.
5. This is a contracting service, Absolute domestics don't seem to actually own any of the cleaning services. The head office in Sydney is just an advertising front, they then get [redacted names] to book other cleaning company contractors to complete your cleaning job so there is no quality control at all by Absolute, they contract rookie cleaning companies at low rates to bump up their own profits.
6. Worst customer service I have EVER experienced, I have been yelled at and abused by [redacted names]. Everyone just passes the complaint around. [redacted name] at head office in Sydney passed me to [redacted name], [redacted name] then did not want to deal with the complaint so I was then passed to [redacted name] who has the worst customer service skills I have ever encountered. Very rude man.
[redacted generalisations/inflammatory comments]
I have been dining at Chicken on Lygon for 2 years now, ever since the change of ownership and the new menu has come out everything has gone down hill. Not only have they increased prices but the quality of food is very poor. The chips are always under cooked and the 1 time I asked for them to be crispy / cooked longer they were all burnt and uneatable. The chicken in the burgers / wraps always taste old and a bit off and the bread is never fresh. If you really want to see great chicken go to the new Fat Fried and Tasty further up lygon. Let's hope the new takeaway stores opening beside Chicken on Lygon get them to pick up their game.
Dear Nick,
Absolute Domestics is not a scam and our prices and processes are very clear. We have been established since 1993 and are in thousands of homes throughout Australia and New Zealand every day.
As advised over the phone, in person, on our website and via email confirmation, a one off clean costs $165 for the first 3 hours then $40 per hour for each additional hour per cleaner. Your end of lease clean was never quoted as a flat price of $165 and after a walk through with our cleaner prior to start, it was agreed that we would work to your budget of $280 for cleaning and carpet cleaning of the property.
Our cleaning contractors worked in order of your written priority list during the allocated time. The list of what was achieved in this timeframe was also confirmed on the invoice provided at the completion of the service and included your priorities of the bathrooms, floors and kitchen.
At no point did you instruct the cleaner while you were there to ignore the kitchen because you had cleaned it yourself. Further to your complaint that the cleaners did not clean your walls which required a full wash from floor to ceiling rather than spot cleaning, it was agreed that we would send someone back to site at a discounted price of $100 to complete this task. We were unable to meet your demand to send someone out the same day and our first available offer of the following morning was rejected.
Please be aware that threatening to put us all over social media will not result in an automatic refund and the work completed was done in accordance to your budget and priority list.
Regards, Absolute Domestics