We moved into a rental property that was not up to standard. The previous occupant was the owner who had left the home dirty, after we were promised the property would be professionally cleaned from top to bottom. Rubbish was also left behind all over the backyard and in the garage. When we received the entry report from your agency it was even noted that the house was dirty as well as the trash that was left behind. And we were expected to move in under those conditions? Had the previous occupant been a tenant their bond would’ve been snatched up in a heart beat.

The home got a professional clean as well as the rubbish being gather by my husband and then removed by the cleaner.

We emailed the property manager who introduced herself last Monday 07/02. My husband responded the following day as he had some questions regarding the property 08/02 as well as sending through a follow up email on 10/02. No response. I called the agency yesterday to speak to Giselle, our property manager. She was not in the office. Kaitlyn was going to get her to contact us first thing this morning. And still we wait. An entire week has gone by with not even an acknowledgement of email received. Funnily enough, Giselle states in her email that she is there for anything we may need.

Given our initial experience with Stockland & Leggo, it’s obvious it wasn’t just unlucky and that their service in general is seriously lacking.

We used John for several services to both mine and my husbands vehicles. He is incredibly friendly and pleasant to deal with. Fantastic value for money and the service he provided was A+!! We always spoke very highly of John. Our most recent dealing with him earlier this year left us both disappointed. Our calls/messages were ignored. Even after calling and texting numerous times. Eventually after much determination from our end, John came around to look at my Ford Territory. He told me what he needed to repair the issue and that he would order the part and contact me for fitment. I never heard from him again. I found myself in a bit of a predicament the very next day and needed our mechanics advice. Knowing I was stuck without transport, I was still ignored. I know mechanics don’t have magic wands but a simple “Im unable to help” would’ve sufficed. We had to find someone else to help us. We were sad to have to find someone new to service our cars as John was extremely trust worthy and reliable. However, things changed drastically in the reliability department.

Approximate cost: $220