If you are going to use this removalist, then I would recommend getting a formal quote. We paid for a larger truck than required and 3 men instead of 2. But 2 of the 3 men they sent had no experience, and couldnt speak or read any English. They took hours longer than was necessary (and were charging by the hour) and they did 2 loads (even though there was space left in the truck). I've made 2 written complaints and rung 2x and had no response so far.