Victoria Body Corporate Services or VBCS, in my experience stands for Very Bad Customer Service. Having been associated with them since 1983, it is alarming to note the steady decline in the standard of service and the lack of continuity with Managers. The current Owners Corporation I belong to has had 5 Managers since 2011 and serious financial and administrative mistakes have been made, not to mention numerous instances of VBCS's failure to perform their duties and to follow the Committee's instructions.
In the course of making an enquiry about one of a number of a Manager's major errors, I was informed by VBCS that we were “currently without a Manager” and that the VBCS secretary would have the forms forwarded to me so that I could issue a Breach Notice. I found this personally insulting, as I pay VBCS for their professional services and shouldn't have to do their job for them or fix their mistakes. The most serious incident recently ended up at VCAT. It was only when it reached VCAT proceedings, that the VBCS Manager admitted that it was the fault of, and a miscommunication by, the previous Manager.
I sent a registered letter of complaint to the CEO, regarding the latest events and the poor service and knowledge of VBCS Managers. He did not have the courtesy to reply and fobbed me off to the General Manager, who is named in the letter of complaint. I then asked that my complaint be referred to Vesture ( the parent company ) Board of Directors to impartially investigate, however, it was again referred back to the General Manager, the same person who did nothing to address the problems outlined in my correspondence. Best practices, I think not! Be vigilant if VBCS is engaged as your property manager. In my opinion their culture seems to be to ignore problems or deny, deny, deny. VBCS's Corporate Values i.e. Service, Innovation, Efficiency, Accountability and Integrity, in my experience, mean absolutely nothing in practice or in the real world.