Bad service.
Unresponsive
Incompetent
Avoid!!

Recently we have changed our manager, however, I want to leave a review of my time being looked after by Avanish Trilochun over the past years
I am sorry to loose him
He has been an exceptional manager, very efficient and always followed through
He made my life as Chair of 4 properties very easy
I wish him well in his new role
Sylvia Moreno

This company continues to get worse. I have sent endless emails and made phone calls but have not received any reply from my manager or her assistant. I ended up getting through to their supervisor, Hasitha, who promised me I would hear back from my manager a.s.a.p. but it NEVER happened. When I called him back two days later he told me she was away ill but her assistant would get back to me. That did not happen either. This company keeps changing our managers which is hard enough to keep up with and the hand overs are not the best as they seem to have no idea about our property. There has been the odd times where we get a good manager, like Joseph Ojaimi, Harrison Morgan, Stephen Hudson and Kaitlyn Denney and we start getting into a good rhythm for a short time only to have them be taken off our portfolio, left in limbo for a while and needing to start back from scratch. I am always left to chase up everything and make sure our issues are resolved, otherwise this block would just deteriorate.

Acknowledging our Property Manager, Lester Nair for his positive and solution focussed approach to my requests.
Recent Emergency Repairs to the roof were dealt with swiftly and effectively.
Thanks again for delivering exceptional customer service.
Cheers CmW

Poor quality people & company itself. Avoid at all costs !

Very expensive, low IQ staff & dishonest.

This company should be avoided at all cost, it is also not Australian-owned. They are only interested in taking your money in any way possible. My experience is the same as the many one-stars which I only found out after raising the case at VCAT. I just had a second VCAT hearing to add VBCS to the case because the VCAT admin did not give me correct information to ensure the management company is party to the case, despite clarifying three times. I had provided 19+ pages of evidence and supporting information but the lousy member said it was largely the OC fault despite showing VBCS has repeatedly superseded them many times and failed their actual duties as well as numerous retaliatory actions. The member gave no solid reasoning or any reference to the listed number of breaches. VCAT is a hit and miss and has yet again failed to protect people from this company who needs to be reported to the Business Licensing Authority to prevent more victims whether they are aware or not. Just know in six month our net assets went from 125K to -45K. If anyone wants to know more feel free to reach out anytime. Also report them here at the earliest - https://online.justice.vic.gov.au/cav-forms/generalcomplaint.doj

Hasitha Ranasinghe has been late to respond to required notices and forms issued to him, or not responded at all. He's proven to be virtually impossible to have a constructive relationship with and required us to get in direct contact with owners from the property he managers to have any kind of path forward. He's contacted us and strange hours of the evening, way outside of business hours, with odd and illegitimate requests, as well as becoming noticeably unhinged and aggressive at times. The most unprofessional body corporate service experience we've had.

The most useless company to deal with
AVOID at all costs

Time wasters, deceptive conduct, avoidance of taking responsibility for wrongful actions. We are being charged thousands of dollars for maintenance we did not need that was done illegally by our chairperson without relevant qualifications. We were charged full price for poor quality works. But VBCS took no responsibility. I eventually got a VCAT order & they still continue to over charge the owners regardless.
Going back to VCAT but this time around to get new management too. I work hard for my money & not willing to give it away for miss-use.

Jake Tudor is excellent to deal with. Jake responds promptly to requests. A wonderful communicator- rare in today’s world. Concise. Simple words. Captures what needs to be said. Transparent. Knows his job. A real professional.