Victoria Body Corporate Service

Lived at the Park Apartments in Port Melbourne for 18 years just sold as the VBCS were impossible to deal with. They wouldn’t address any issues you brought to their attention. Unfortunately the apartments were getting tired and very poorly maintained. All Body Corporate meetings over the last couple off years are on zoom and lucky get 6 or 7 owners out off over 100 apartments attending the the ones that attended are made up of mostly committee. So happy to sell while I still had some to sell

Bad service.
Unresponsive
Incompetent
Avoid!!

Recently we have changed our manager, however, I want to leave a review of my time being looked after by Avanish Trilochun over the past years
I am sorry to loose him
He has been an exceptional manager, very efficient and always followed through
He made my life as Chair of 4 properties very easy
I wish him well in his new role
Sylvia Moreno

This company continues to get worse. I have sent endless emails and made phone calls but have not received any reply from my manager or her assistant. I ended up getting through to their supervisor, Hasitha, who promised me I would hear back from my manager a.s.a.p. but it NEVER happened. When I called him back two days later he told me she was away ill but her assistant would get back to me. That did not happen either. This company keeps changing our managers which is hard enough to keep up with and the hand overs are not the best as they seem to have no idea about our property. There has been the odd times where we get a good manager, like Joseph Ojaimi, Harrison Morgan, Stephen Hudson and Kaitlyn Denney and we start getting into a good rhythm for a short time only to have them be taken off our portfolio, left in limbo for a while and needing to start back from scratch. I am always left to chase up everything and make sure our issues are resolved, otherwise this block would just deteriorate.

Acknowledging our Property Manager, Lester Nair for his positive and solution focussed approach to my requests.
Recent Emergency Repairs to the roof were dealt with swiftly and effectively.
Thanks again for delivering exceptional customer service.
Cheers CmW

Poor quality people & company itself. Avoid at all costs !

Very expensive, low IQ staff & dishonest.

This company should be avoided at all cost, it is also not Australian-owned. They are only interested in taking your money in any way possible. My experience is the same as the many one-stars which I only found out after raising the case at VCAT. I just had a second VCAT hearing to add VBCS to the case because the VCAT admin did not give me correct information to ensure the management company is party to the case, despite clarifying three times. I had provided 19+ pages of evidence and supporting information but the lousy member said it was largely the OC fault despite showing VBCS has repeatedly superseded them many times and failed their actual duties as well as numerous retaliatory actions. The member gave no solid reasoning or any reference to the listed number of breaches. VCAT is a hit and miss and has yet again failed to protect people from this company who needs to be reported to the Business Licensing Authority to prevent more victims whether they are aware or not. Just know in six month our net assets went from 125K to -45K. If anyone wants to know more feel free to reach out anytime. Also report them here at the earliest - https://online.justice.vic.gov.au/cav-forms/generalcomplaint.doj

Hasitha Ranasinghe has been late to respond to required notices and forms issued to him, or not responded at all. He's proven to be virtually impossible to have a constructive relationship with and required us to get in direct contact with owners from the property he managers to have any kind of path forward. He's contacted us and strange hours of the evening, way outside of business hours, with odd and illegitimate requests, as well as becoming noticeably unhinged and aggressive at times. The most unprofessional body corporate service experience we've had.

The most useless company to deal with
AVOID at all costs

Time wasters, deceptive conduct, avoidance of taking responsibility for wrongful actions. We are being charged thousands of dollars for maintenance we did not need that was done illegally by our chairperson without relevant qualifications. We were charged full price for poor quality works. But VBCS took no responsibility. I eventually got a VCAT order & they still continue to over charge the owners regardless.
Going back to VCAT but this time around to get new management too. I work hard for my money & not willing to give it away for miss-use.

Jake Tudor is excellent to deal with. Jake responds promptly to requests. A wonderful communicator- rare in today’s world. Concise. Simple words. Captures what needs to be said. Transparent. Knows his job. A real professional.

If I could rate them minus 100 I would
Worst property managers I have ever known keep away from them

Keep an eye of this company. This company isn't working with the best interest and act honestly. The staff providing misleading informations to their customer. This company is happily breaking laws by not following owners instruction.
Their financial report is vague and questionable. Unfortunately hiring forensic accountant is very expensive and we are unable to do so.
At the beginning their pricing is very attractive and competitive compare to other strata companies but at the end you will pay more than other companies. Many hidden charges that you won't aware if you don't go through their financial report carefully.

Like many others here, I don't have good things to say about VBCS. I wish I could rate them zero stars. They take your money but don't manage your property in return. It's taken 6 attempts to get a sub-par response from them. If you have a choice, go elsewhere. This is the worst service I've ever received from a provider.

Absolutely happy with my manager W*****. Very responsive and friendly management of two of my properties. Well done VBCS.

Victoria Body Corporate Services or VBCS, in my experience stands for Very Bad Customer Service. Having been associated with them since 1983, it is alarming to note the steady decline in the standard of service and the lack of continuity with Managers. The current Owners Corporation I belong to has had 5 Managers since 2011 and serious financial and administrative mistakes have been made, not to mention numerous instances of VBCS's failure to perform their duties and to follow the Committee's instructions.
In the course of making an enquiry about one of a number of a Manager's major errors, I was informed by VBCS that we were “currently without a Manager” and that the VBCS secretary would have the forms forwarded to me so that I could issue a Breach Notice. I found this personally insulting, as I pay VBCS for their professional services and shouldn't have to do their job for them or fix their mistakes. The most serious incident recently ended up at VCAT. It was only when it reached VCAT proceedings, that the VBCS Manager admitted that it was the fault of, and a miscommunication by, the previous Manager.
I sent a registered letter of complaint to the CEO, regarding the latest events and the poor service and knowledge of VBCS Managers. He did not have the courtesy to reply and fobbed me off to the General Manager, who is named in the letter of complaint. I then asked that my complaint be referred to Vesture ( the parent company ) Board of Directors to impartially investigate, however, it was again referred back to the General Manager, the same person who did nothing to address the problems outlined in my correspondence. Best practices, I think not! Be vigilant if VBCS is engaged as your property manager. In my opinion their culture seems to be to ignore problems or deny, deny, deny. VBCS's Corporate Values i.e. Service, Innovation, Efficiency, Accountability and Integrity, in my experience, mean absolutely nothing in practice or in the real world.

I have dealt with VBCS for many years as a Property Manager and I must say they are the worst I've ever seen. Constantly have to follow them up only to find works not done!!!

looking after my propetry in Armadale, refuses to pay trades people. Would have to be the most useless Body Corprate Managers in the world. Sends out invoices for work done and then does not pay them, I must say that it is not fair not to pay people for not working.

We have used this company to manage body corp, but with extremely poor service. I'm not sure they have even visited the site. They only re-act on phone calls, and even then simply do not follow up issues. They are simply a poor quality administrative service, not a manager.