I had my hair coloured and highlighted by Mel yesterday and she did a fantastic job; she really knows her stuff. My hair colour has gone from kind of orangy-browny, to lovely honey and caramel which really compliments my olive skin tone. It's the best my hair has looked in years and the technician pricing option makes it good value. The only criticism I have to make about my experience was that I wasn't offered a drink at all during my visit and there didn't seem to be much of an atmosphere, not funky as other people here described it. Well, I don't care too much for that anyway, it's the results that count and I am very happy with my hair.