Its unfortunate that I have to post this negative review, but I feel I had to speak out about the abysmal experience I had dealing with this business.
My phone requiring some warranty repair was sent courtesy of my mobile carrier. My experience was as follows:
- received email confirmation that phone was received 1 week (?) after I sent it in with an express courier service
- received an email quote to fix some damage that would not be under warranty (ok so far)
- I replied to email with a signed acceptance of quote and to please complete all repairs asap
- No reply/confirmation for over a week until I call in. I had to ask them to charge my credit card to which they could not until somebody would call me back. Next day I rang again to make sure they accept my credit card payment. They then did so, in what felt like a super dodgy credit card experience. But we push on.
- Multiple phone calls to check on repair status would always reveal a different story (eg in a rough order: its with the technician, its complete, its awaiting parts, its with technician, its ready to send, and its with technician again)
- Once delivery was imminent (again after me calling in, I gave them my business address for delivery)
- I was assured that I would receive "courtesy" SMS when parcel has left warehouse. Never such SMS did I receive.
- parcel still went to the wrong address!!
- upon receiving the phone, it was in a worse state than when I first sent it in. Buttons would not work that previously did etc (I would love to know what testing is performed if any)
- sent the phone back in
- again days later, after ringing in for them to expedite the re-repair, they still had not opened my parcel. Over the phone I had to describe the colour of the package (since they seemed unable or unwilling to read labels??)
- usual several phone calls to check on phone repair status
- 2 weeks later phone sent back (again to the wrong address and NO SMS saying parcel has been sent).
What else can I say .. but never ever again will I use fonebiz!! Nor do I recommend others the pain and misfortune of doing so.