I have been to Pancake Manor before a couple of times in the last 2 years but I think they have got worse this year.
Firstly we were there before the big breakfast rush this morning, yet we did not get our meals until 30 minutes later when only we questioned when we would get it. Their response for the delay was that the hash-brown takes 25 minutes to cook. (They should state on the menu if it takes that long, just like Freestyle Tout stated on the menu that the chocolate fondant would take 15 minutes to cook).
Secondly, we finished our breakfast/pancake and still had not received our coffees which we ordered at the same time as our meals. Their excuse was that there was a back-log (If that was not even their busy-period, then I really don't know how long others would be waiting for their coffees during the breakfast-rush!). They knew we were not happy having to ask where our food was, and then where our drink was and did offer us complimentary drink but still it is not good if drinks come out 45 minutes to 50 minutes after ordered when you are in a rush to be somewhere else straight after like an appointment or meet someone somewhere or a movie, etc...
Thirdly, the Lemontyne pancakes I used to order had fresh lemon wedges without seeds in most of them (Maybe only 2 had seeds), and sugar. This time I ordered them, the lemon wedges had seeds (all 4 of them) and some lemon wedges were green instead of yellow (1 and a half of the lemon wedges), and they used icing sugar instead of sugar. Could have been a different chef but still didn't look as appetizing with green-coloured lemon wedges with seeds in them all.
I just hope next time I am back, they will step up quite a bit to save their reputation. However I am starting to think Crepe Place seems to be better than Pancake Manor now, especially from my experience today. Although this Pancake Manor is more convenient being open 24/7. I still love pancakes. waffles and crepes though!
(WOMO can edit this review, but it is the truth and can be backed up by another witness who was with me during the breakfast).