Reviews by rachelw16
Recently moved in to my new Burbank home in Wyndham Vale. From the initial contact with sales rep Vince Cavarra at the Melbourne International Home Show, through to the final sign off and handover, I have had nothing but support and positive interaction with all at Burbank Homes. At every step of the way I was clear on who my Burbank contact person was, and how I could contact them. When I did make contact there was always a speedy reply and a courteous demeanour to go with it. I also had dealings with Pavel at National Pacific Finance (on the recommendation of Vince) and again found exemplary service. No question was too small or too silly for Pavel! There were many months of waiting and twiddling my thumbs - not through any fault of Burbank's, but the developer Sunland (Oliver Hume) who seemed to value developing more expensive sites over western suburbs estates! During this time there was a steady stream of contact just touching base and advising on where things were at with Burbank. My site supervisor (Danny) was wonderful! There were only a few small rectifications to be attended in the final few weeks, and he was instantly on the phone to the tradies to make sure things happened as they should. I am still within the 3 month warranty phase, but as yet have had no significant problems. I would anticipate further positive interactions with Burbank if/ when difficulties arise. Until then, I am just enjoying living in my own, brand new home :-)
Approximate cost: $200000
The first time I walked in and purchased two barstools, Marvin was helpful and friendly. The second time I walked in (to discuss and order custom made lounge suite and a desk) Marvin greeted me by name! Nothing was too much trouble, and he was incredibly patient whilst I sorted out sizing and chose the fabric, even making an additional colour suggestion which matched/ contrasted better than the colours I had picked out. I would happily go back and buy from Nice 'N' Cheap again and again. With the prices quoted I can well and truly afford to buy more furniture from these guys. Mmmn, now... about those bookcases...!
Approximate cost: $1700