Having been there before, I was excited to book a full day of pampering to celebrate my partner's birthday.

After a series of horrific events, my relationship broke down and we separated the evening before the booking. I contacted the Hot Springs immediately - in my absolute devastation I was mindful of not inconveniencing them and also not losing the $1200 I had paid. My contact went ignored until the following morning. The response I received was essentially that my family needed to have fallen apart within 24 hours and they'd either keep my money or I SHOULD COME DOWN ANYWAY! In the midst of a family breakdown, an emotional breakdown, kids to manage, no sleep... I should drive the 45 minutes to Fingal in a storm for a massage. I raised how absolutely appalled I was by this. The lack of concern for safety, the lack of compassion and humanity... it's truly disgusting.

[redacted due to inflammatory statement]. They did nothing to earn my $1200. I didn't even ask for a refund - I asked TWELVE HOURS BEFORE A BOOKING (and 16 hours before the actual scheduled treatments) if they could be moved to another day! One would think there is room for discretion when a fellow human being is suffering.

Absolutely disgusting. For a wellbeing business they do not care AT ALL about people's wellbeing. Go to [redacted - mentions alternative business by name] instead. This is the most appalling and compasionless business I have ever encountered. I am happy to provide copies of the correspondence to anyone who asks so that you can see for yourselves who you do business with if you give these monsters your money.