Just had Guttering, Sunroom Roof Supadecked and patch repairs done to house and completed. Kudos where Kudos earned, Excellent workmanship performed and recommend ABC Seamless to anyone requiring guttering. Professional approach from the get go, from Quote by Peter to job by the Gosford boys to finish by Trevor.
I want to compliment you and your staff for the excellent guttering work at my Kings Langley home.
Your Area Manager Gershon was professional in all his dealings with me during the sales process. Unlike other competitor sales people (who criticized ABC as a company who could not do the job) Gershon sold your company, its service and products.
I also thank Mr Norm Cooney and his wife for a tremendous job done on the installation. Norm addressed a serious problem with the roof of my screen enclosure. My screen enclosure resembled a swimming pool after rain.
We have experienced serious rainstorms since the ABC installation and I am pleased to advise that the screen enclosure is BONE DRY – not a drop!
Thanks again to Gershon and Norm
Kind regards
Ralph
Thanks so much for taking the time to write in to us.
I will certainly pass on your thoughts to Gershon and Norm.
Much appreciated.
We went with ABC seamless to replace all the gutters and downpipes of our house as the quote was very good and the consultant seemed professional, at first. We chose the quad which costed about $300 more than aluminium as we wanted external brackets. The reason being we have large trees around our house like jacaranda (with the tiny leaves) and one with small sticks with little brown balls (don't know the name) and I need to clean the gutters regularly. Internal brackets will sure look nice but the downside is that it will take more time and effort to clean. We did not want to use gutterguards because we have been told by many people that they still need cleaning regularly and gutterguards are permanently fitted. We said to the consultant over the phone about the external brackets and if we needed another written quote. He said no need, he would remember.
3-4 weeks later, installation was completed with internal brackets. When we called the consultant, he said he could not recall the conversation we had about external brackets. We said that if we wanted internal brackets we would have gone with aluminium which would cost $300 cheaper. When I explained to the installers, one of them was honest enough to say that he agreed with our decision to use external brackets. In short, we had to pay an additional $450 to replace the brackets.
We also found that the consultant quoted a smaller gutter than the original one in one section of our house. The installers were rather concerned and pointed out to me. Unfortunately again, it's not on the quote, so we'll just leave it for now.
Our overall experience, disappointing. With other quotes we had, the consultant would confirm with us on what we wanted and offer suggestions. We feel that ABC seamless on the other hand just wants quick business deal. If something is not right, they can fix it, with extra cost. In the end the saving was not as much as we expected.
Approximate cost: $8000
On returning from leave while catching up on my paperwork, I was upset to learn that you were not happy with the services provided to you by my company.
Being a director of ABC Seamless for over 23 years, I do appreciate the importance of good customer service. At least a third of our work comes from referrals from our happy customer base and so I decided to investigate your matter further.
It does seem that there was a misunderstanding as to the type of gutters that were sold. By far the majority of our guttering that we install is our aluminium ogee gutter with internal brackets. Should we be required to install quad guttering, we would as a rule, install the quad gutter with internal brackets.
Our estimator has assured me that he has no recollection of the requirements of quad gutter with external brackets and had therefore indicated internal brackets on his paperwork that he handed into our office.
However, I do understand that you may have been comparing our aluminium ogee gutter to your previous quad gutter and that you would correctly have assumed, that on choosing quad gutter, you would be getting the similar quad gutter that you previously had together with the same type of external brackets.
I have apologised for the misunderstanding and have refunded the extra $450 that was paid us.
We will always strive to keep our customers happy!
I had a few quotes for guttering but these guys were cheaper, in one case half price. A very professional man came to quote me, and give me a great brochure to pick colours and understand the warranties and products used. A truck turned up to roll out the guttering and the installer arranged a convenient time to install. The installer was very friendly and worked hard to get all guttering completed. I did have a few issues with the installer leaving old screws and bits of cuttoff gutter (very sharp) everywhere and generally leaving a mess behind. There was also a leak in one part of the guttering that was separated from the rest of the house (over the front verandah). When I contacted ABC guttering head office with my issues they arranged for a service man to come out and resolve the issues and check the rest of the install. The only real problem I had was that there was one man doing all the guttering by himself. I was concerned about safety and how long it took on a very hot day. The mess was also annoying, especially considering lots of old screws were left everywhere, which could have hurt someone, or punctured a car tyre. Not sure on their policy of cleaning up after themselves. I cleaned it all up but perhaps if I had called the company straight away they may have made the installer come back and clean up his mess.
Approximate cost: $3000.00
Just thought I'd drop you a line to say thanks for sharing your experience. Apologies that you had to clean up as we certainly would have arranged to have the clean up done for you. We always aim to leave our sites spick and span!
this place provides a lot of various specialist products. it also provides customers with friendly service
Thank-you. We appreciate your comments and will always strive to be the leading specialist in all guttering products.
I'd like to bring your attention one of your staff (sub-contractor) Gavin.
Thursday 7 November 2013 your contract number xxxxx replacement on guttering at Kentlyn as per contract
Gavin contacted me by phone to make arrangements to arrive on site at 8 AM on the above date his Punctuality was excellent and extremely appreciated
On initial inspection of the jobs be replaced it was not straightforward
I must compliment your Subcontractor Gavin to the highest degree. Nothing whatsoever was an effort explain everything he was going to do and did it effortlessly considering the level of difficulty and not been straightforward
His professionalism in his work and eye for details is complimentary could not complimented him or praise enough
An absolute asset to your company
After having been in business and having a number of employees of some 30 years it is so pleasurable find professional tradesmen who has an eye detail and is Punctual
Best Regards,
Tony
Dear Tony
Thank you for taking the time to tell us about guttering experience. I will certainly pass on your comments to our gutter installer.
Polite, punctual, knowledgeable. Key things for customer satisfaction that is sorely lacking in a lot of places. Glad he was such a wonderful help to you
Service was very good from quoting process through to finished job.Communication with us during the process was beyond our expectation. ABC seamless coordinated the job with another company without us having to be involved.
Your review is much appreciated. ABC Seamless guttering will always attempt to exceed our customers expectations.
I would like to compliment the contractors on a job well done. They were professional and their work was to a high standard. I am very happy with the product and it's installation.
Thank you again.
Thanks so much for letting us know how much you appreciated our work. ABC Seamless Guttering always do our best to do our installs at the highest standard possible.
The work was completed at my home at Revesby Heights and I would like to thank the tradesmen who completed the job. I am very happy with the work.
Please pass on my gratitude to the ABC Team.
Just want to compliment you on a great service.
We needed a minor repair on the guttering.
And although this guttering was done many years ago by ABC seamless, it was no problem to look after us.
Haley answered the phone and was very help full and followed up prompt.
Paul was great, quick phone call that he was on his way and fixed the problem. Thank you Paul.
Both Paul and Haley are very courteous and professional.
Just wanted to let you know and to thank you for the pleasant service we received.
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Thanks so much for your kind words. You can rest assured that anyone referred by you will receive the highest degree of professional service.