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6 reviews about Absolute Cleaning Solutions

Cara Richards
06 May 2015

I booked for a bond clean through their website and the response is pretty quick. The quote they gave was reasonable as well. I couldn't be happier with their work -- I got all my bond back. Their service is definitely worth the money.

Anonymous
verified email - 06 Aug 2014

I arranged a bond clean and they were rude and unhelpful unless they were taking my money. They cancelled twice and when the cleaner did turn up she did not even attempt to clean the oven or bathroom. I ended up having to get another company to come out so I effectively paid twice.

I think that you may have us mixed up with another similarly named business as we take alot of pride in our professionalism. The two main parts of a bond clean are bathrooms and kitchen, to say that we did not do either is quite laughable as that has never, ever been the case with us, we would not have a guarantee on all of our work if we were that dodgy!

01 Apr 2014

I got a bond clean including carpet steam cleaning, magnificent job, highly professional! I got all of my bond back, the Absolute Cleaning Crew were a pleasure to deal with! Great to finally get Honest, Reliable, Professional cleaners. Thanks guys

Approximate cost: $350.00

Anonymous
19 Nov 2011

had carpets done on a voucher and was extremely pleased with the service ,polite and very helpful on the day ,i had to pay extra but the voucher only covered 4 rooms ,i will be looking for these guys again on vouchers as they were fantastic to deal with ,booking was done online and response was quick ,turned up as said was explained everything and my carpets look fab .if you buy vouchers like i do u need to remember to book early then you wont be disappointed :)

verified email - 25 Aug 2011

I don't think they appreciate any service booked from 3rd party Voucher Company at all. No one to handle query or booking through the phone.

At first we asked if we could book the service after the due date of the voucher, due to some personal circumstances. Rudely, they said no. We understand we have to stick to the terms and conditions of the voucher.

We then arranged everything to work around a certain date before the due date (i.e. moving furniture, arranging time off work, etc). Inconveniently giving less than 24 hours, I received an SMS saying that service is cancelled due to mechanical error. I was a bit annoyed, but even more annoyed that they advised the next available service is not until another 16 days (after the due date of the voucher). This 16th day doesn't actually suit us, as it falls on Thursday, and we requested the first Monday/Tuesday that is available – and they advised a date 2 weeks after this 16th day. Wouldn't you think that a business have a back up machine?! No telephone communication at all, everything was done through email, and I could not sense any remorse at all! Their response feels like… “Oops… Oh, well you're not a full paying customer anyway.….” Outrageous!

Now let's discussed pricing. For an extra small hallway and 13 stairs they are charging $55 extra. Which will bring the total charge of voucher + extras to $120. I think I could find a better service with this price.

I didn't proceed with the service and cancelled the voucher.

I don't know if they offer the same standard for people who buy directly from them, but they definitely not being appreciative of voucher buyers. Why would they offer service through voucher anyway if they didn't appreciate it? Vouchers are good tool for advertising for the business (I bet it's cheaper to the business compared to TV/radio advert) to invite customers. But in this case, they have done the complete opposite.

Approximate cost: $120

Anonymous
verified email - 25 Jul 2011

Attempting to redeem an on line voucher for home carpet cleaning we had emailed the company in an attempt to book a date. Not only were we told in a brusque fashion that they do not respond to emails to redeem vouchers and that we had used the incorrect section of the web site, but we were also told that although the voucher was supposedly redeemable until August 10 that we would, once the correct section of the web site be informed when they may be able to perform the service. We were further informed that the date of the service was entirely up to Absolute and if we were not available at the day and time of their choosing, that the voucher would not be redeemed. When this was objected to, the call was terminated by Absolute Cleaning Solutions.

Without doubt one of the worst companies, aside from telcos, we have ever tried to give our custom to.

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