Ace Airport Parking Pty Ltd

4.8
based on 175 reviews

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175 reviews about Ace Airport Parking Pty Ltd

verified email - 03 May 2016

Never again. Pickup was very very slow. Car was returned dirty and dusty (even though I paid extra for undercover valet). Staff were rude and unknowledgeable. Definitely would go elsewhere next time

Thank you for your feedback David, your experience is certainly not the norm and we are sorry that our service didnt meet your expectations. Our average pickup time is 3 minutes. Your vehicle was parked undercover at all times and a vehicle parked undercover for 2 weeks will have some dust build up. We have been corresponding with you to apologise for the service you experienced and offered a significant discount and car wash which you have declined. We would welcome the opportunity to rectify your first impression of our services.

family-with-kidsb 04 May 2016

Thanks but as I have explained, the offer of a discount in the future is of limited value to me as I won't be travelling for a while... and doesn't really help rectify the issues experienced. I know you claim the pickup times average 3 mins....but that is certainly not my experience and that is all I have to go on. Based on the rudeness and poor attitude of your staff, I really am reluctant to give your service another go. I intend to try other service providers....and would highly recommend that others bear my experience in mind when assessing your service offering too.

David, we are sorry that you had the experience you did. We did offer to wash your vehicle down upon your return which you refused. This did not afford us the opportunity to rectify the issue. We have therefore offered a significant discount to provide us a second chance and a free wash to be used next time you travel. We would love to be able to rectify your experience, but it appears you do not want us to. Please respond to our emails.

28 Apr 2016

The online booking system is easy to use and gives you the option of using a promo code, which ACE offer regularly.
Car is secure, pick up and drop off is quick efficient and friendly. Always help with bags.

07 Mar 2016

They were great! Easy, quick and friendly. Helped with bags and were quick to come pick up from the airport after. Thanks!

verified email - 14 Feb 2016

Last year we dropped the car off with Ace for a week while we went to Noosa. Parking with Ace made the while thing so easy. We drove there early in the morning, jumped on the plane and were having brunch by 11am. It was little more effort than commuting to work in the morning. I would definitely recommend Ace- their staff are friendly and they always get you there quickly with no fuss.

verified email - 25 Nov 2015

The online booking system is very easy to use and the location is great not too far from the airport. The shuttle buses run frequently with friendly drivers. We will definitely park with Ace Airport Parking again.

21 Nov 2015

Excellent service. Great workers. Fast and reliable. Will definitely be using for all trips

zahras811
175 reviews · 24810 points
verified email - 09 Nov 2015

Wonderful experience was ACE! So convenient to use when I went to the airport and had no one to drive me! Amazing, awesome staff and so very accomodating!

verified email - 26 Oct 2015

Efficient drop off. Slight delay in getting picked up, most likely to the us arriving back at a busy time.
Had issue when back at ACE. Our car was blocked from leaving by cars parked behind. Cars were moved there because they over filled the capacity of the carpark. While this might be understandable (although i am not a fan of going over the car park capacity in the first place) when the carpark was full, by the time we got there, there were plenty of empty car parks spot around and the cars behinds us should have been moved out of the way already. A waste of time for us have to go back and force between the car and front desk to resolve the issue. Although they did apologize for the inconvenience, they were very blunt about it tell us to mind our business and not question how they run theirs. Hence the poor service rating.

Since they are similarly priced compared to long term parking at the airport (when booking a week or more ahead of time), i would recommend this place to park your car.

Approximate cost: $35

zahras811 09 Nov 2015

Oh wow. Hope you have a better experience next time

verified email - 20 Aug 2015

Very good parking. 5 minutes free shuttle bus from tulla airport. Good value, always cheaper than undercover at melbourne airport parking. Shuttle is always ready. 3 times parked here, happy customer :)

zahras811 09 Nov 2015

Love how close they are as well!

verified email - 31 Jul 2015

I have Ace Airport Parking a couple of times and each time the service has been great. Quick dropoff and pickup. Just about to book with them again for October 2015 !!!

zahras811 09 Nov 2015

I find they always have great service!

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