Ace Airport Parking Pty Ltd

4.8
based on 175 reviews

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175 reviews about Ace Airport Parking Pty Ltd

verified email - 15 Jun 2014

As usual, Ace service was prompt, efficient and professional. Valet parking was only available but with little cost difference to the self parking option. On return keys were returned immediately and my car was parked nearby on the ground floor. My family only use Ace and I consistently recommend them to friends.

Approximate cost: $30

zahras811 09 Nov 2015

Amazing! Love it

verified email - 21 May 2014

Once again, I experienced fantastic staff at ACE who were friendly, efficient and professional! Thank You so much! I will certainly recommend ACE AIRPORT PARKING to my family and friends.
I'll be back!
Regards,
Jane Rowley

Approximate cost: $85.00

zahras811 09 Nov 2015

I would too! I love them

verified email - 19 May 2014

This is the best and safest airport parking place I have found. Staff are efficient and courteous. Drop off and pick up are always timely and I feel safe and secure using Ace!

verified email - 19 May 2014

Was recommended by my work mate and I was impressed. At the time of booking, only the valet parking was available. We purchased it anyway as the price was reasonable. We were fortunate to have purchase valet cause we were running late. All worked out very well. The transit shuttle driver was very friendly and easy to talk to. When we arrived, our car was already waiting for us as the ground floor. At my next visit, I would also include a car wash too. Professional, simple and stress free. will use again

Approximate cost: $147.00

zahras811 09 Nov 2015

They are greatly priced!

verified email - 11 May 2014

We have used ACE for years. We don't fly often, but when we do, we hate asking anyone to drive us to the airport (live about an hour away). We had used a few other parking mobs, but once we used ACE, we haven't tried any more. They are so efficient, and so easy to book with. You simply book online, then rock up, park your car - yourself!, then they drive you to the airport. Most amount of time we have had to wait was 10mins for the shuttle to leave. When you arrive back, you just call them, and they send a shuttle out. Just as quick as walking to the car park if you had parked at the airport! I think they make the strart of a trip less stressful.

verified email - 09 May 2014

I have used ACE airport parking for number of times and so far had no problems. The booking process is very efficient and staff are friendly.

zahras811 09 Nov 2015

Booking process is efficient

verified email - 08 May 2014

Simple, Prompt, Courteous. I use valet. Bus zip's you in and out of the airport in no time. Manage booking online, and with loyalty points I can use on the little extra things.

zahras811 09 Nov 2015

Very true- I love them

Anonymous
verified email - 24 Apr 2014

This is my second review on Ace Airport Parking having returned there recently during the Easter weekend. We arrived at Ace at about 6:00am on Good Friday and was greeted by this young lady at the entrance. Upon turning right at the entrance we proceeded to reverse the car into an empty bay. As we were leaving our vehicle to proceed to the office, the same young lady came walking up to us and rudely told us that we were not supposed to park in that bay. When I told her that there was no no parking sign to stop us from parking (this was not a washing bay nor was it a VIP bay) I was quickly snapped at in a manner as if I was not allowed to say a word! We were in a state of shock as we certainly did not expect this to come from someone in a service industry. She even accused us of removing the plastic bollard when clearly there was not even one. This lady certainly has a lot to learn if she wants to remain working in the customer service industry. Perhaps a course in anger management and control may help her. Having encountered this untoward experience, what more at 6:10 am on Good Friday, we have decided never to return to Ace again. In the past, given the slightest opportunity, I would not hesitate to recommend Ace to our family members and friends and I would certainly be sharing this episode with them. We will be going overseas in June and before this, I was actually thinking about booking with Ace again but as I said, we will definitely not be doing so and vow never ever to return again. It is not hard to be nice to your customers. If you don't look after them, someone else will!

Approximate cost: $56

View all 4 comments
iReviewToo 06 May 2014

To the business owner. Thank you for your interest in looking into this issue. I believe my review above has provided you sufficient information to identify the staff member. If not, I am sure security cameras on your premises will be able to help you do so.

nellierun 15 Jun 2014

Its a shame you had a bad experience, but good of the business to acknowledge and I am sure they will hopefully be able to identify the employee.

zahras811 09 Nov 2015

OH wow.

verified email - 15 Apr 2014

I have used many different airport parking services and since using Ace I have never gone anywhere else.

Always quick and easy to use with very friendly staff. No queues to drop your keys off or long waits for shuttle buses. Good location, easy to get to and no need to worry about traffic getting into the airport. I Feel safe picking up my car even when returning on late night flights. Highly HIGHLY recommend to everyone.

zahras811 09 Nov 2015

They are consistently the best!

verified email - 19 Mar 2014

I booked the rooftop parking through RACV for a week. I found the staff to be helpful and friendly. We arrived and were shown where to park. We came downstairs and were quickly on a mini bus. The driver put our luggage in and off we went. It took only a few minutes to get to the airport. When we arrived back, I rang to arrange pick up from the airport which was prompt and easy. I will definitely use this company again when I travel interstate. Great service and a great price.

Approximate cost: $68

zahras811 09 Nov 2015

They are awesome

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