When we moved we were charged termination and reconnection fees with AGL because we were on a two year contract. Then they did not give us the same deal/rate that we had at the old place. It took them about 4months to explain this to us and sort it out with me calling them every second day. More than once staff hung up on me and were very rude.
I had direct debit set up -- they stopped sending me paper bills and just charged my account. The problem was they double charged me, charged me the wrong amount etc. Not once did they get it right. I would ask them repeatedly to send me a paper bill BEFORE they charged my card and ended up cancelling my direct debit -- the problem with that is then you have to pay a % fee for paying by a different method...
Basically i was very frustrated with the poor service, the lack of respect and the repeated mistakes that i had to spend time and money chasing up to correct. Never again will I use AGL.

Have switched to AGL before when I thought they've got better rate than my previous provider. The salesman looked at my bill and showed their current rate. However, right after I transferred, got a notice that they're increasing the rate (more than our previous provider's). A month after, we moved and notified them. Was very hard to talk to them. I thought we understood each other, the next day when I was asking something they said they have no record of my request and therefore have to get all the details again (including reading the contract which takes really long). Called again when I found out that they're still using my old address, and informed that they didn't get my new details!!! And my new plan (for the new house) has been applied to my old place!! That was very annoying. Now I got a bill and about to setup a direct debit and found out that my account with them is no longer active, and I have no idea now what is our service provider. They said I haven't been with them since Jan. I just don't know what happened and I'm just getting tired of talking to them already!!

Im with agl for my electricity. Well i thought i was. turned out they had forgotten to put my connection request through i got the welcome pack etc but then got a call from another company and said agl did not have billing rights and my power was to be disconnected. I rang agl and they apologised and had someone out the next day to fix this problem

I am with AGL for both gas & electricity they give great discounts for combining bills. we also just had the solar panels installed and it was very easy to update our billing system with AGL and now we are on a better plan.

Look switch to tru energy. I am on it and I am very happy with them. Their service is prompt and always make me happy.

How dare someone from this company knock on my door at a bad time of the evening, and try and con my husband into swtcihing companies, so he did lukcly there is a cooling off period which we then called to cancel the account that was opened under pressure. To then later recieve a bill off agl for electricity!!! they told us that we never cancelled the account and had to pay... even though we are with tru energy and got a bill off them too!!!
Listen to what the customer wants, and i dont think people should be door knocking at ungodly hours of the evening!

for a company that supposedly provides customer service they provide NO customer service at all -everytime they sent my Electricity bill they got it wrong and every time I called they promised to fix it on the next bill and surprise surprise they NEVER fixed it - this went on for 15 MONTHS!!! CHECK YOUR ACCOUNTS CAREFULLY!

i am an agl customer and quite dissapointed with the level of customer service that they offer. i stay with them because they are the cheapest ive found so far, but i ahte talking to them. everytime i call them about my account they try to make me feel like ive done wrong and its all my fault. they speak to me rudely and because it ticks me off i respond rudely too.i dont like customer service reps from agl.i wish they were trained properly

overall agl has great service fast connection on gas and electricity. they have easy to read electricity and gas bills and they can also put it all on one bill to make it easy

I used this supplier for my GAS and Electricity. Good service and get responses for any fault alert. Cheap than any other provider. Recommend this supplier.