Alltel has helped About Risk grow amazingly over the past year. Our business now has the ability to operate on the same level as some of our larger Insurance Broking competitors without the need for additional resources to answer client phone calls or receive messages. With a real live person answering in our business name, our clients feel that their needs are being addressed immediately. - Marc Ansderson, Principal, About Risk Pty Ltd

My company, a boutique mortgage brokerage in Melbourne, has been using Alltel's services for nearly 3 years. When our clients call, and our customer service team is busy on the phone, Alltel helps to provide a "Live Answering" service which maintains our professional image by answering our client's calls in a timely manner. Those messages are then promptly sent to me via email, where I can forward to the appropriate person or action myself, ensuring no one is left waiting for a return phone call. The best thing about this service is that it can quickly be tailored to meet the individual needs of my business by sending off a one or two line email. I can for example say, could you change our live answering to note that we are in a team conference all day and your phone call will be returned after 5pm today and therefore no client's calls will go unreturned. The fax to email service, allows our business to have all incoming faxes sent to the one email address where they can be monitored, ticked off and forwarded to the appropriate person. This often eliminates the need to print faxes unnecessarily and saves us time and money. Everyone should look at Alltel and how their business can benefit from effective, efficient and most importantly – inexpensive services that Alltel can supply! - Sonia Rohlf, Loan Studio

We've been with Alltel for over 2 years and couldn't be happier. Speedy, local service that doesn't cost an arm and a leg and with great product choices there is something for every business type. We started off as a one person business but have now grown to a mobile staff of 26 and have launched as a franchise system. The vast range of Alltel services available has assisted me as I've grown and will continue to do so as I add other services along the way when necessary. I have recommended Alltel to others in the past and will continue to do so. - Lisa Thomas, Director, Makeup 4 Brides

We initially engaged Alltel's services to provide our business with a 1300 number, because we were initially operating our business from a home office, and I spent a lot of time out of the office, it was critical that I maintained a competitive edge by have a live person take any missed calls and pass them directly onto me via both text and email. We have grown our business substantially over the past 3yrs and now operate from an office/warehouse with full time office staff. I was tempted to cancel the live answering service when we first made the move into our new business premises, however I have found that maintaining the live answer service has paid for itself as calls are never missed 24/7. I can use the service after hours to filter important calls, and return selected calls. It has been a major asset to our business having support from Alltel, and we will continue to utilize their services. - Daniel Westover, Director, Urban Solar Australia Pty Ltd

Alltel has made my small business look like a huge corporation and in turn helps me to generate more business with this perception. Amazing!!! - Spiro Trahanas, Talent Agent Representative, Kartell Media

We have been using Alltel for several years now and find that we can work effectively and without stress, knowing that if we cannot answer calls when we are busy, that Alltel will take care of them and we don't lose business. Alltel prompt us to make changes to our services at holiday times so that their staff can answer appropriately. The 1300 phone number and diversion means that we have a professional number and calls come through to my mobile phone. That way I can answer enquiries where ever I am. This is vital as I am out of the office for so much of the time. We hire Alltel as our receptionist when we are not in. The centre is in Melbourne, which means they employ Australians (which is important for our economy), and the operators are easy to understand, and do not have tell-tale foreign accents which immediately alert a caller that their call has been diverted to a centre overseas. - Naomi Holtring, Director, InterMEDIATE Dispute Management Pty Ltd

I am a fairly new business. After making initial enquiries re a 1300 number, I found your pricing to be reasonable compared to other telcos and similar service providers. Your staff are also most professional, both with handling enquiries and the way in which they answer the phone on behalf of my business. This was a big part of why I chose to go with Alltel. - Michelle Pounder, Director, Creative & Technical Writing Solutions

Providing the best possible customer service for our customers is something we strive to improve on every single day. When we got our 1300 number with Alltel we were able to start providing great phone support for our customers and help them over the phone instead of getting lost in a bunch of emails. Our customers have never been happier with our support now that they can give us a call 24/7 and get a real person on the phone in the matter of a couple of seconds. - Jacob Talbot, Managing Director, Nivsu Technologies (www.nivsu.com)

At Class Cover, we needed a quick 1300 number solution to accommodate our new customers interstate. We did not have time to waste as support calls and customer service for all our clients is one of the backbone's of our business. Alltel was incredibly helpful at providing our 1300 number, getting the divert set up and making sure we were underway. It is now a seamless service that allows our customers from all over Australia to be in touch. Many thanks Alltel!! - Ben Grozier, Co-Founder, Class Cover Pty Ltd.