My company, a boutique mortgage brokerage in Melbourne, has been using Alltel's services for nearly 3 years. When our clients call, and our customer service team is busy on the phone, Alltel helps to provide a "Live Answering" service which maintains our professional image by answering our client's calls in a timely manner. Those messages are then promptly sent to me via email, where I can forward to the appropriate person or action myself, ensuring no one is left waiting for a return phone call. The best thing about this service is that it can quickly be tailored to meet the individual needs of my business by sending off a one or two line email. I can for example say, could you change our live answering to note that we are in a team conference all day and your phone call will be returned after 5pm today and therefore no client's calls will go unreturned. The fax to email service, allows our business to have all incoming faxes sent to the one email address where they can be monitored, ticked off and forwarded to the appropriate person. This often eliminates the need to print faxes unnecessarily and saves us time and money. Everyone should look at Alltel and how their business can benefit from effective, efficient and most importantly – inexpensive services that Alltel can supply! - Sonia Rohlf, Loan Studio