BecexTech Australia

4.1
based on 1116 reviews

Customer Approved
“We make customer
service a priority”

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1116 reviews about BecexTech Australia

25 Jul 2014

My 2nd time ordering a Sony phone from BecexTech. Replies from them were quick. Item took 7days to arrive from the day I placed my order, which in my opinion is pretty good. I'm loving the Sony Xperia Z2 phone.. can't stop playing with it.

Approximate cost: $680

23 Jul 2014

Bought a HTC M8. Was delivered on time. No delays. Value for money. Good customer service. Although they don't have customer service hot line. They reply to emails very quickly.

Approximate cost: $615.00

verified email - 20 Jul 2014

After purchasing a Canon 70D we had issues with the battery charger that came in the kit. I was hesitant that Becextech would be able to help us as they aren't the manufacturer. I emailed any way in hopes that at minimum they could give me direction on what to do. They exceeded my expectations by far. They were very polite and helpful from their customer service rep to their tech support rep. They offered to replace the defective part without issue after they received the defective piece from us. They really delivered 5 Star Customer Service!!

Approximate cost: $1100.00

verified email - 17 Jul 2014

I have heard about these guys.. I may go to them for my tax return...I think supporting local business will help our community.

Approximate cost: $100.00

verified email - 09 Jul 2014

I bought a professional quality DSLR camera with a telephoto lens, spare battery, camera bag and ancillaries. The price was excellent, the goods were well packaged, parcel tracking was slick and accurate with delivery to the front door, and product documentation is comprehensive.
Communication with BecexTech was responsive and positive, however it could have been improved by explaining that it takes a week from date of online order/payment to ship the goods from a warehouse in HongKong - not 1-3 business days as stated. Once the package was in the hands of the freight company there was near real-time tracking.
Overall, a 5-star experience.

Approximate cost: $AUD1,450

Anonymous
verified email - 07 Jul 2014

Great shop, I bought a Sony AX2000E video camera and was best value I could find. Also I had a few issues with my account password and their customer service team were very prompt in helping me out. Order arrived in 7 business days.

Approximate cost: $3000

verified email - 18 Jun 2014

I brought a new Samsung Galaxy S5 from them, however when I recieved it the package had been opened already and the phone was faulty. I sent it back for repair or replacement and they gave me the run around, denied there was any issue with it and refused to repair or replace the phone. They tried to charge me extra fees to send the same faulty phone back to me. In the end I had to put in a PayPal dispute to get my money back. I will never buy from them again.


Review under investigation
This review is currently being investigated by the Word of Mouth team and it does not affect the business' overall rating. This review will either be confirmed or removed once our inquiry is complete.
View all 5 comments
dianas10 14 Oct 2014

Had the same thing happen to us... thanks for the post, I should've read this before I spent the money

allanc640 04 May 2015

this just happened to me... need to fork out $55 to get my faulty phone back

unog 25 Nov 2015

same here if i don't get my phone i will be putting in a paypal dispute

verified email - 18 Jun 2014

This is the 2nd Nikon D7100 I have purchased from Becextech and the first review we made.
One for myself and the other for a friend.
Have found when adding up all the cost including extended warranty from Becextech thenthere competitors they were the better company to go through.
Delivery was very prompt. Camera Body brand new and delivered in perfect condition.
I am personally very happy with dealing with Becextech.

Approximate cost: $3500

verified email - 12 Jun 2014

Would definitely buy from BecexTech again. Was a bit worried when I got an email 2 days after placing my order that the item was "out of stock" and placed on Backorder, however from the time the item shipped (ahead of the forecast) to the time I had it in my hands, was lightning quick. Slight hiccup on the tracking details, but this was more the fault of Toll, not BecexTech, who promptly responded to my enquiry.

Approximate cost: $400

verified email - 31 May 2014

Thank you Becextech I received the camera in good time and perfect condition. I have only just started learning to use the camera, but so far it is performing very well. Thank you also for returning promptly the mistaken double payment, this was most appreciated and a sign of a trustworthy company.

Approximate cost: $760

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