Bedroom Warehouse
ABN: 66 736 283 749
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28 Robinson Rd East, Virginia, QLD 4014
Just 3 doors down from McDonalds. onsite parking available. - 07 3865 ... Click to show
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- Opening Hours (Monday: 9.00am to 5.00pm)
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Payment methodsAll major credit and debit cards, Afterpay, Zip, Humm.
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75 reviews about Bedroom Warehouse
Bedroom Warehouse seem dependable and honest at first, but I encountered some difficulties in obtaining satisfaction as a customer.
I was delivered the wrong model/brand of mattress, getting a softer feel one (albeit one advertised as more expensive on the website). There are omissions of fact on the website, including clear statements about whether and which mattresses can be flipped.
I was not initially told the terms of the 60-day comfort promise, including the fact that a surcharge would be added for any exchange. Nor have I a clue what are the terms of the 12 month warranty.
The staff office did not reply to three or four of my emails at first when I enquired about alternatives to my first choice.
Approximate cost: $304
very happy with service and product. friendly staff. great mattress.... slept like a baby in a cloud. would definitely recommend.
Thanks for the kind review and glad to hear you slept so well - makes the mornings so much easier : )
Great business and great service, will certainly recommend others.
Great service from beginning to end. Prompt, responsive, and even helped bring the mattress into my bedroom. Would definitely recommend.
Wonderful! Great service, awesome mattresses. 5 stars
Absolutely fantastic! I needed a Matteess on a same day delivery and the person assisted me fully according to my preferences about type of mattress and budget. I will not thank him enough for the kindness! Mattress delivered as agreed and quality is awesome.
Highly recommended!
Approximate cost: $490
Great quality products, excellent service and very reasonable pricing. After selecting a mattress, we shopped around and couldn't find anything more comfortable for the price. Very happy with it on the bed now a week later. Michael's service was excellent. He was friendly, knowledgeable and down to earth. An overall good experience.
Approximate cost: $500
Darryl has great product knowledge and went out of his way to follow up on an unusual question that we had. He gave us a good price, great service, unexpected extras, and was easy to contact at all times. He and Michael were a pleasure to deal with and I have already recommended Bedroom Warehouse Virginia to friends who are interested in adjustable beds.
Easy to talk to, easy to pick the right mattress, happy with the bed. Allow a few days for airing, but that would be the same with about any new mattress.
Great service & friendly & helpful.
Service is as important as price and quality. Thanks for the review.
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Marc I would like to address your concerns as we have stated in several emails to you but need you to send the photo we requested to establish whether or not you did in fact receive the wrong mattress, in which case we would definitely remedy the situation at your earliest convenience. I am surprised to hear you didn't receive the copy of the mattress warranty that we forwarded on to you when you first informed us of your dissatisfaction and that there was now warranty card with the mattress which is standard. We do have a policy tab on our home page that clearly states terms and conditions of returns. Hopefully this will answer some of your queries but of course it would be preferable for us to have a chat and answer any concerns you have by phone. If you are happy to respond to our last couple of emails we can move forward and resolve your issues as soon as possible