9 reviews about BookaBin Skip & Bin Hire

verified email - 29 Jan 2024

Terrible customer service

They were cheap, and maybe it is my own fault for trusting a cheap supplier. It took 3 x days of waiting for the bin to arrive. Definitely could never recommend this company. The girl on the phone didn't care at all, I think she is numb to the same old problems, day after day.

verified email - 02 Nov 2021

Just a disingaged totally careless Web site who lists crappy suppliers with no accountability
Don't use them, there is no point
Terrible

verified email - 14 Oct 2021

Do not use this company!!
They are not professional and are acting illegal. We have used plenty of skip bins for years and never been treated in this way. They advertise cheaper bins, don't deliver them, bring smaller bins and charge extra when collecting them. If you don't agree they dump the rubbish and still charge you. Some people have even had their cards charged extra without authorisation. Just wish we read the reviews prior!! This company should not be allowed to operate and the ACCC will be contacted. They make their money by advertising cheaper bins and then charging extra.

verified email - 14 Jul 2021

My mistake for not reading the hundreds of bad reviews online for this company.

as others have experienced, these guys are totally unorganized and unprofessional.

My skip still had not shown by 3pm so i told them not to bother delivering it - for which they slugged me a $120 cancellation fee.

verified email - 02 Mar 2021

Stay away from these muppets. 2nd party australian waste recylers in dandynong delivered undersized bins then they tell me I carnt dispose of flax material in a hard waste bin. Contacted bookabin who inform me I can dispose of flax in bins. Couldn't come to any resolve and AWR came and dumped the full bin in my driveway and took away empty bin. Know I'm left with ordering another bin and filling it again. There is 7.5m of waste and they also will not give a full refund they want to keep $150 for delivery of undersized bin. Vcat here we come.

Anonymous
verified email - 20 Feb 2017

I had no idea I was getting a Bingo Bin when I booked through BookaBin to order a 4m3, I ended up getting a 3m3. I advised the Bingo lady on the phone and she didn't give a hoot, she said ring BookaBin nothing we can do. Wrong!!! BookaBin contacted Bingo and got me a $64 refund. Warning, make sure your'e not booking a Bingo Bin and if you think the bin is small, it probably is. Beware, don't believe them.

Approximate cost: $514

verified email - 27 Sep 2016

Seriously the worst service ever. Booked, paid for a bin had it confirmed. Rang to confirm on the day just to confirm. The supplier had no communication with them. Then Bookabin tried to blame the supplier and just about any body else they could. They then stopped answering the phone until we phoned from a different mobile. Really let down, awful experience.

verified email - 09 May 2011

Great service provider, makes it quick and easy to find the bin or skip of your requirements at the best price and availability. Also quick and easy to order bin and pay online with credit card.

verified email - 13 Jul 2009

I hired a skip through this online booking agent. I searched their website and booked according to my need and the "representative diagrams" they provided. I'm 5 foot 4, I was going to be loading this skip by myself and there were some heavy items. So, I chose carefully. Booked and paid for a flat bed skip, the "representative diagram" showing a little stick figure with the skip coming up to his/her waist. So I thought this would be perfect for me to lift my things into; including a large old TV, some old rolls of carpet and to lay 2 old futon bases flat in the bottom. I was delivered a "cube on a trailer", no drop down sides. To reach into the thing I needed to lift above my own shoulder height...hence I wasn't able to do this by myself. I made a complaint to the booking agency, detailing that I asked for something specific due to my circumstances. I think the most disappointing thing out of this entire experience was the agent's response. He told me I should have read the website "properly" and taken note of the "illustrations representative only". Maybe I should have, but maybe businesses need to be a little more specific and provide "representations" that clearly end up representing what the consumer has paid for.

Approximate cost: $180.00

tamtam40 25 May 2013

You obviously went through an agent or third party who doesn't deal with the real life situation. May be you will book with someone in your own town next time instead of overseas. I was reading bookabin is new zealand not even australian

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