If you want the absolute best for service, product quality and installation... I highly recommend Carpet Court!
Firstly, for measuring, the gentleman came out on time, was incredibly thoughtful, patient and knowledgable.
Ordering and delivery was quick and easy! The people from Carpet Court were fantastic to deal with! The installer came out on time and was very efficient. The carpet was installed perfectly and looks and feels beautiful! It was great value for money too (the best price we could find)! We’ve had not so good carpet installations before – lumpy installations, people coming later than they said, carpets that were smelly after installation -not with Carpet Court though.
They also installed some curtains for us... the process and final look were amazing there too! They’ve been the absolute best experience for us! (price below was approximately what i paid for the carpet only per room)

Approximate cost: $370

As with any purchase, it’s all about the customers overall experience and I’d have to say that our overall experience with carpet Court overall was woeful.

Our Initial in store experience with Harrison at the South Melbourne facility was a good, helpful, professional service which was why we paid a deposit and booked.

We were told we would have to wait awhile for the stock to arrive and we were content with that.

First we were booked to get our kitchen floor replaced, we were told the job would take one day. We live in an apartment with a tiny kitchen. The kitchen floor was started on Friday 17th June and completed On the 22nd June FIVE days later!! Why because the corker didn’t arrive for five days to finish the job. Why wasn’t he booked in for the same day?

For five days our FRIDGE sat in the middle of our lounge room as it couldn’t be moved back into the kitchen until the floor was finished. We were told the corker had been given our number and would call us, NO carpet Court we did not pay thousands of dollars in a deposit to have to deal with your Tradies, that is not our job that is your job! And incidentally this person never called us we had to call carpet Court and we had to wait five days with a fridge stuck in the middle of our tiny apartment!

Two days later we were booked in to get our carpets replaced. On the 23rd June! Now remember we have waited MONTHS for this booking MONTHS! We have paid THOUSANDS in our deposit!

The Carpet layers didn’t turn up, no phone call no advance warning just a NO SHOW! There was no communication from carpet court, once again we had to call them, our apartment was in an absolute mess because we had moved furniture and packed things into boxes, it had to stay that way for an extra two weeks because the carpet layers didn’t show and carpet court didn’t book us in for another two weeks!

We had taken TWO Days LEAVE OFF work we had booked the building supervisor to organise lifts and parking, we had moved furniture around, packed away stuff our home was a war zone.

No carpet, no carpet layers, no apology nothing! No reasons other than the “carpet layers pulled the plug” Like I said the worst experience with a retailer in my entire life.

The company follow up, attention to detail, customer service & satisfaction was in this instance woeful.

The most important thing is setting up a customer expectation, if you tell a customer a job will take one day then it should take one day, if a customer waits MONTHS for a booking TURN up on time or have a standby plan don’t just blame others. The buck stops with you! A customer doesn’t pay for excuses, we pay for a service, part of our service eventuated over FIVE days instead of one and the other part of our service was null & void for an extra two weeks!

The worst experience possible carpet court had our money, our carpet, It’s was a disgrace!

When the new carpet layers finally arrived two weeks later they were very professional, friendly and did an excellent job, however given the experience the overall experience we had with carpet court I’m not sure I would ever want to put myself through that again.

All up we both took four days leave from our job, we lived in a war zone for two weeks because we had packed stuff away and the carpet layers didn’t arrive.

There was no apology and no compensation, we were not called after the job had been completed and asked if we were satisfied with it we were of course sent an invoice with the money that we owed. Carpet court needs to learn from this experience and understand that communication is the key setting up expectation and following through is all part of the customer experience.

Regards Valerie (Rob wife)

I called two stores up today in Perth (Osborne Park and Nedlands) for information around the double Qantas points promotion which ends on the 3rd April. I had chosen my carpet online today as its for an investment property and price / colour were the deciding factors. The Osborne Park store said it was too late to order and as the sales person I spoke to is not working tomorrow, I could not be helped - he could not hand me over to someone that was working. He also said that they have to site measure and cannot go off floor plans and I offered to get a quote off the floor plans, pay in full and then amend the difference later but that was simply too hard. The Nedlands store was slightly different - the lady that answered the phone knew about the promotion and rules and then put me through to a sales person that know absolutely nothing and called for the lady that answered the phone for answers. It was too much of a hassle for both stores to get simple 101 sales info and follow through for a sale - unbelievable!!!!! Both stores did not want my money!!!! All I can say is that the staff need training desperately!!!!!!! Simple 101 sales retail training and customer service please!!!

Approximate cost: $15000

Our brand new floor in our new house has large gaps of over 2mm bw boards throughout the whole lower level of the house and has various chips in it also. And cracks. They told us we shrunk it with our heating, 6 weeks after we moved in. We moved in in winter. ATFA inspected the floor. They said engineered board is stable and doesn’t shrink like this. No one knows why our floors have big gaps. Except to say the product is clearly not fit for purpose. Sadly carpet court won’t replace and head office do nothing at all. A very dispreputable company to stay away from. We are waiting for a court date.

Had my floors done threw you yesterday vinyl and carpet, vinyl not glued anywhere you just pick it up from corners and see the old floor, no glue air pockets everywhere, bathroom and laundry no hole cut for drains just straight over. What a joke!!!!! Alleys carpet court thanks for nothing 3700$ I could of done better myself. Dreadful would not recommend

Approximate cost: $3700

I went to carpet court stmarys nsw an the lady there was fantastic her knowledge an help was outstanding . I have recommended every1 to go there if u want carpet tiles advice u name it. This lady is the best an deserves recognition please acknowledge this an her . Couldn't ask for better services . My partner said when we left the store I love this lady I want to marry her lol . Ty kind regards Lynda an Darryl