I used to purchase from this company when they were Australian. They are now Chinese owned. And I’ve tried to purchase but their website sale offers often don’t work. Others have noticed this too. The sales team just tells you they know nothing about it rather than helping you make your purchase. Very poor attitude. I would not trust buying from this site again. So disappointing.

Our brand new floor in our new house has large gaps of over 2mm bw boards throughout the whole lower level of the house and has various chips in it also. And cracks. They told us we shrunk it with our heating, 6 weeks after we moved in. We moved in in winter. ATFA inspected the floor. They said engineered board is stable and doesn’t shrink like this. No one knows why our floors have big gaps. Except to say the product is clearly not fit for purpose. Sadly carpet court won’t replace and head office do nothing at all. A very dispreputable company to stay away from. We are waiting for a court date.