My dog was injured at this establishment, the injury was days old before the staff noticed. When I questioned why the injury wasn’t picked up I was told and I quote “ we noticed it was a potential nick” well her entire ear is scabbed, crusty and damaged? There would of been BLOOD how can you not see BLOOD!
It is in my opinion in this instance the pet hotels staff were neglect in their duty of care to my pet. They should of noticed the injury, I pay them to keep my pets safe, if an accident or injury occurs my expectation is the staff will not only advise me of the injury but also monitor it. Why else do you pay for pet boarding if not to keep your pets safe this establishment didn’t clean or attend to my pets injury they didn’t even notice it until the day we picked them up! There web site states the pets hotel is customer designed for your pets health, safety and comfort. Not in this instance! Quite frankly it’s a disgrace, it’s also incredible to have them tell me it was a potential nick! Seriously her whole ear has been chewed! It should of been picked up not ignored! Obviously I do not recommend you take your pet here. Very upsetting, please note I understand injury’s occur what I’m so upset about is no one, not one staff member was paying enough attention to notice my dog was injured.

As with any purchase, it’s all about the customers overall experience and I’d have to say that our overall experience with carpet Court overall was woeful.

Our Initial in store experience with Harrison at the South Melbourne facility was a good, helpful, professional service which was why we paid a deposit and booked.

We were told we would have to wait awhile for the stock to arrive and we were content with that.

First we were booked to get our kitchen floor replaced, we were told the job would take one day. We live in an apartment with a tiny kitchen. The kitchen floor was started on Friday 17th June and completed On the 22nd June FIVE days later!! Why because the corker didn’t arrive for five days to finish the job. Why wasn’t he booked in for the same day?

For five days our FRIDGE sat in the middle of our lounge room as it couldn’t be moved back into the kitchen until the floor was finished. We were told the corker had been given our number and would call us, NO carpet Court we did not pay thousands of dollars in a deposit to have to deal with your Tradies, that is not our job that is your job! And incidentally this person never called us we had to call carpet Court and we had to wait five days with a fridge stuck in the middle of our tiny apartment!

Two days later we were booked in to get our carpets replaced. On the 23rd June! Now remember we have waited MONTHS for this booking MONTHS! We have paid THOUSANDS in our deposit!

The Carpet layers didn’t turn up, no phone call no advance warning just a NO SHOW! There was no communication from carpet court, once again we had to call them, our apartment was in an absolute mess because we had moved furniture and packed things into boxes, it had to stay that way for an extra two weeks because the carpet layers didn’t show and carpet court didn’t book us in for another two weeks!

We had taken TWO Days LEAVE OFF work we had booked the building supervisor to organise lifts and parking, we had moved furniture around, packed away stuff our home was a war zone.

No carpet, no carpet layers, no apology nothing! No reasons other than the “carpet layers pulled the plug” Like I said the worst experience with a retailer in my entire life.

The company follow up, attention to detail, customer service & satisfaction was in this instance woeful.

The most important thing is setting up a customer expectation, if you tell a customer a job will take one day then it should take one day, if a customer waits MONTHS for a booking TURN up on time or have a standby plan don’t just blame others. The buck stops with you! A customer doesn’t pay for excuses, we pay for a service, part of our service eventuated over FIVE days instead of one and the other part of our service was null & void for an extra two weeks!

The worst experience possible carpet court had our money, our carpet, It’s was a disgrace!

When the new carpet layers finally arrived two weeks later they were very professional, friendly and did an excellent job, however given the experience the overall experience we had with carpet court I’m not sure I would ever want to put myself through that again.

All up we both took four days leave from our job, we lived in a war zone for two weeks because we had packed stuff away and the carpet layers didn’t arrive.

There was no apology and no compensation, we were not called after the job had been completed and asked if we were satisfied with it we were of course sent an invoice with the money that we owed. Carpet court needs to learn from this experience and understand that communication is the key setting up expectation and following through is all part of the customer experience.

Regards Valerie (Rob wife)

this is a wonderful coffee shop hidden away down a side street, it hums and buzzes with activity, the food is fresh and delicious the staff friendly and attentive. the coffee is sublime, it's not cheap however well worth it.

25 Personalised cards were made on good quality stock at $5 per card including envelopes plus postage the value is average. The cards were as shown on their photos online. The work involved making these cards is minimal however they look fine. I'm not thrilled but not disappointed.

Approximate cost: $125