I called two stores up today in Perth (Osborne Park and Nedlands) for information around the double Qantas points promotion which ends on the 3rd April. I had chosen my carpet online today as its for an investment property and price / colour were the deciding factors. The Osborne Park store said it was too late to order and as the sales person I spoke to is not working tomorrow, I could not be helped - he could not hand me over to someone that was working. He also said that they have to site measure and cannot go off floor plans and I offered to get a quote off the floor plans, pay in full and then amend the difference later but that was simply too hard. The Nedlands store was slightly different - the lady that answered the phone knew about the promotion and rules and then put me through to a sales person that know absolutely nothing and called for the lady that answered the phone for answers. It was too much of a hassle for both stores to get simple 101 sales info and follow through for a sale - unbelievable!!!!! Both stores did not want my money!!!! All I can say is that the staff need training desperately!!!!!!! Simple 101 sales retail training and customer service please!!!

Approximate cost: $15000