Castleman logo

Castleman

Business details

Opening hours

Monday:

Phone Hrs: 11am-11pm, or live chat hrs 11am-6pm

Tuesday:

Phone Hrs: 11am-11pm, or live chat hrs 11am-6pm

Wednesday:

Phone Hrs: 11am-11pm, or live chat hrs 11am-6pm

Thursday:

Phone Hrs: 11am-11pm, or live chat hrs 11am-6pm

Friday:

Phone Hrs: 11am-11pm, or live chat hrs 11am-6pm

Saturday:

Phone Hrs: 11am-6pm, LIVE CHAT CLOSED

Sunday:

Phone Hrs: 11am-6pm, LIVE CHAT CLOSED

Public Holidays:

Phone Hrs: 11am-6pm, LIVE CHAT CLOSED

Service awards

Portfolio

Reviews for Castleman (138)

Write a review
5.0
138 reviews
5 star icon
137
4 star icon
0
3 star icon
0
2 star icon
0
1 star icon
1
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
rakelr
1 review · 600 points
verified email - 27 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Shannon and team you guys are amazing at what you guys do. Keep up the great work and the amazing customer service you have. Will defs use you guys again.

jimmyh140
1 review · 600 points
verified email - 27 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

CATTLEMAN THANK YOU SOOOO MUCH FOR COMING TO THE RESCUE AFTER ANOTHER COMPANY CANCELLED ON ME LAST MINUTE! YOU GUYS ARE THE BEST

Approximate cost: $100

hiltona322
1 review · 600 points
verified email - 27 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank you Shannon and team for making my party a great one! Your team are the very best, I have hired from other companies who have let me down but you guys showed up early and were great. Thanks again.

Approximate cost: $250

garethe735
1 review · 600 points
verified email - 27 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

You guys are awesome! The best customer service, the best products and you turn up early! I highly recommend this company to anyone looking around!

Approximate cost: $100

felixr169
1 review · 600 points
verified email - 27 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank you for making our daughters 1st birthday a memorable one! The kids enjoyed the castle, and the popcorn and snow cone machine! The kids chairs and tables were awesome as well. I must say your team has the best customer service I have ever received.

Approximate cost: $250

cocoj
1 review · 600 points
verified email - 27 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We hired the spiderman 5m castle from castleman on the weekend, it was the best castle I have seen especially since it had rock climbing in it! such a unique idea

Approximate cost: $125

shauna72
1 review · 600 points
verified email - 27 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We hired the frozen castle last Saturday and it was clean and was probably one of the best I have seen compared to other companies we have used before.

Approximate cost: $100

alisong590
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

This company is the best company to deal with, they dropped off my castle yesterday and today they came to check on it, and check I was happy, these guys are the best when it comes to service, price and quality! Im loving this company, and I will become one of your regulars!

Approximate cost: $100

dakotac
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Shannon and team you guys are amazing, you helped make my event the best it could be with your castle and fairy floss, popcorn and snow cone machines! You were the cheapest which initially worried me but the quality of the products and the customer service was the best I had ever received through my many phone calls to others to compare pricing. We are looking forward to our December event!

Approximate cost: $280

sydneyb590
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank you Shannon and team for helping our school fete be the best! Your jumping castle and your ride on train was amazing. Any event organisers or people having an event or birthday party look no further, these guys are the cheapest and the best company our school has ever dealt with!

Approximate cost: $280

sandyg552
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

This company I highly recommend for everyone to use, brilliant prices, great customer service, and clean castles!

Approximate cost: $100

michellec497
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

What a great company! Great customer service was given to me through each call and on the day! They arrived early and set it up and let me keep it for free overnight no extra charge! Will recommend to our ever growing family and our circle of friends!

Approximate cost: $150

gordong597
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Awesome service, awesome and friendly delivery staff, as I was having the party in the park they showed up on time for set up and pack up and i didn't have to chase them like I have had to with other companies. Thank you sooo much I will use you guys again!

Approximate cost: $125

felicias247
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I cannot recommend enough! Amazing customer service, Amazing quality for the price, and helpful suggestions of party activities for the kids! Will recommend for sure!

Approximate cost: $100

derekk165
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank you for saving my party guys!!! We hired from another provider who cancelled on us very last minute, so we called and got these guys to come and save our party! They came within 30 minutes and set up and even gave us an extra day free of charge!

Approximate cost: $100

06e4ef05
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

FANTASTIC SERVICE! THE BEST CUSTOMER SERVICE I HAVE EVER HAD, THE CASTLE WAS DELIVERED EARLY AND WAS CLEAN AND CLEARLY WELL CARED FOR! THANKS GUYS!

Approximate cost: $100

tonib497
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Shannon you are a super hero in disguise! The castle company we booked with sadly cancelled on us last minute so we called this company who came to us with a castle within 20 minutes and saved our party! You guys are amazing people, I will use you guys again and recommend to my friends.

Approximate cost: $100

sandrag696
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great Price, Great Castle, Great Customer Service, thank you for being flexible so we could surprise our daughter with the frozen castle! Will recommend you to my friends and my daughters school as I am on the P&C committee!

Approximate cost: $100

aprils993
1 review · 400 points
03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Amazing service, they dropped off the castle the day before free of charge and I watched them clean it on pick up, amazing customer service and product offering for such a low price! I will definitely use you guys again!

Approximate cost: $100

felicityf444
1 review · 600 points
verified email - 03 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic service, great price, great customer service off Shannon as well. Expectations were well met for me :) and I will continue to recommend to my friends and other people and I can't wait till my second booking in October! Fabulous!

Approximate cost: $100

maria-n-mark287
1 review · 620 points
verified email - 29 Aug 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Disgraceful customer service I would not recommend them very unreliable and rude. My booking was cancelled for no valid reason I had confirmed the booking the week of the party, the business assured me it was confirmed. When the castle didn't arrive and I contacted them they advised my order was cancelled. Shame on you Castleman very disappointed

View all 7 comments
Castleman 01 Sep 2016

As you can see we have never had a negative review and this is why this baffling me and if you were really a customer of ours I would be able to call you but I have searched all that information in our system and your not popping up at all.

maria-n-mark287 02 Sep 2016

Please do contact me on 0401134347 I have no idea how you have no record when I spoke to your assistant on the phone they were well aware of my booking and advised me it was cancelled as u had not confirmed it by 8 pm the night before. I asked for a callback as this wanted to speak to the manager as you can imagine at that point in time I was angry and flustered with moments before all the kids and guests arrived. He said no promises on resolving the situation not even a courtesy call back

Castleman 03 Sep 2016

Hi Maria, I have tried calling you today, but there was no answer and your phone doesn't seem to allow voice messages just for it to send a text message with phone number.

I am still struggling to find you in our system (if we cancel a job the customer file still stays in our system and we can run a search for names, phone numbers, suburbs etc). As you can see above your feedback and below your feedback we have serviced a lot of customers who all have given us 5 star feedback, just to check all email address as all emails are sent from these three email addresses:
- [email protected]
- [email protected]
- [email protected]

Marie from WOMO said our advert said Nathan as the contact person yet Ive just gone through the adverts and all our adverts say Shane (which is my preferred name). Which WOMO refused to send me the screenshots for me to verify as its apparently against their policy to share this information.

I am willing to give you a $50 voucher to show how reliable our service is, if you would like to send me either an email at [email protected] or put your email address (if comfortable for others to see) below and I will send you a voucher.

emmaw464
1 review · 600 points
verified email - 01 Aug 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The package we had with the castle, popcorn machine and face painter was fantastic value. Everything arrived on time and was picked up as promised. Will definatley be using again!

Approximate cost: $250

melissac574
1 review · 600 points
verified email - 01 Aug 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The cost of the hire is at a cost that is reasonably cheap as well as the hire of the tables and chairs with a hire purchase of the castle

Approximate cost: $139

courtneya404
1 review · 600 points
verified email - 01 Aug 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic service, great price. Expectations met :) will recommend to friends and other people

Approximate cost: $113

sallyw768
1 review · 600 points
verified email - 26 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I will highly recommend these guys to the moon and back! We will be doing the long term hire agreement with you guys as discussed for next year, as you proved how reliable you guys are, how clean your castles, and the new range coming in that you showed me photos of, looks amazing! Look forward to working together in the future for all my child care centres :) I'm glad my husband was able to tow you guys home, and I hope your sunday client understood and didn't do anything bad!

Approximate cost: $125

suem322
1 review · 600 points
verified email - 26 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

What a great company! We hired on Saturday from them and the castle was beautiful and clean, and the face painter did really well. The kids faces and arms all looked fabulous! Will recommend!

michaela654
1 review · 600 points
verified email - 26 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

What a great company, there vehicle broke down as they had just finished picking up the castle from our house, but because they are great guys, and they gave us a good price on the castle, I helped tow them back to their warehouse! Its just lucky that I own my own tow truck. I will be hiring again off you guys soon! hope the transmission is repaired soon for you guys as I know you need the work horse on the road!

Approximate cost: $100

wongd
1 review · 600 points
verified email - 17 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

My wife booked and hired a castle through these guys yesterday and must say the kids and adults both loved it! It was clean, safe and looked great. We will book again!

Approximate cost: $125

karend271
1 review · 600 points
verified email - 17 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We hired the Spiderman 5x5m castle, and it was the best castle I have ever seen! Especially that it had many things for kids to do and the price was the best part as well. I will be hiring again from you. Thank you castleman team!

Approximate cost: $125

verified email - 27 Jun 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Good customer service. Staff is amicable and extremely soft spoken. Castles are clean and hygienic/maintained well

Approximate cost: $100

Castleman 27 Jun 2016

Hi thank you for the positive review but it sounds like your talking about a restaurant and we are a jumping castle hire company.