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28 reviews about Comfort Heating & Cooling

verified email - 11 Dec 2019

Our experience with Marcus and the team at Comfort Heating & Cooling has been first rate from start to finish. After first contact, Marcus quickly arranged a suitable time to meet and discuss our needs and provided a number of very good ideas that other installers had not thought of. The quote was provided in a timely fashion and was detailed and competitive. We also asked Marcus to provide a quote on a number of alternative solutions which was undertaken without any fuss and also in a timely manner. The team consisting of Emilio, Bryson, Lachie, Terry and Jack arrived at the date and time specified, were very professional and treated our family members with courtesy and respect. Marcus briefed the team at the start of the job and kept us up to date throughout. The work was completed on time and the team also did a great job in cleaning up. Marcus also followed-up post completion to ensure we were satisfied and even came out again to answer a number of follow-up queries we had. This is the sort of professionalism that all competitors and other trades and suppliers should aspire to. We highly recommend Marcus and the team at Comfort Heating & Cooling.

Thank you for taking the time to write a review Pano.
We are pleased you are happy with your new heating and cooling and the work of our team.
Heating and Cooling is a major investment so it is important we take the time with our customers to get it right. Marcus' previous experience as an installer allows him to do this and we are continually receiving good feedback about Marcus and his ability to work with customers to provide a system that is both functional and cost effective.

verified email - 07 May 2019

We recently had Comfort Heating and Cooling replace our ducted heating unit in our home. After obtaining 3 quotes, Comfort Heating and Cooling were substantially cheaper and based on online reviews we decided to go with them and what a great decision. Our replacement heating was originally booked in for the middle of May, however when we rang them in a panic to advise that we had several guests travelling from interstate to stay with us to attend a funeral they were only too happy to fit us in earlier. They worked from lunchtime until after 6.30pm (in the dark mind you) to complete the job and still made sure they cleaned up and vacuumed inside. All of the staff were so friendly and polite, and they made sure our dog did not escape outside at anytime during the day. It was fantastic to see such enthusiastic young workers who clearly enjoy their job, and Marcus made sure to attend the site and stay for the last hour of work to ensure everything was on track and help complete the job - a special mention to the young worker with the great singing voice who kept our guests entertained whilst working away under our house! Don't use anyone else but Comfort Heating and Cooling and you won't be disappointed. Thanks again Marcus and guys - we really appreciate how you came through for us and did such a great job.

Thank you for your review Billy.
We are glad we could help you during a trying time by bringing your job forward.
We do try hard to provide our customers with a positive experience and are pleased you are happy with your installation.
Thank you for your recommendation.

verified email - 15 Oct 2018

Pretty useless business to me. Asked them to extend the air conditioning ducts from one room the the next and install the necessary vents etc. Simple job only 5 min drive from them and they say they are too busy. When I asked to purchase the parts, they said they don't sell parts. Local business wants support from local customers, how about you provide a service to the locals.

Thank you for your feedback johne695.
We are sorry we could not help you due to our workload. We do a lot of work locally and appreciate the support we receive from locals. We prefer to be up front and tell people if we cannnot help them with small jobs when we have a heavy workload.
The Heating & Cooling industry is governed by regulations put in place and monitored by the Victorian Building Authority (VBA) and any installations or alterations (including ductwork) should be done by a registered or licenced Mechanical Services Plumber. For this reason we do not sell parts.

verified email - 09 May 2018

We emailed Comfort Heating and Cooling in Mont Albert to get a quote for what was a well overdue service of our Brivis gas ducted heating unit and to fix a problem with the pilot light. Natasha in the office responded very quickly with a full explanation of the service procedure and cost, and Craig called soon afterwards to book a time that suited me. Craig arrived on time, and undertook the repairs and service quickly and efficiently.

They charge a fixed service price (unlike my previous provider where the charge was in 15 minute increments plus the call out fee) so their pricing is competitive and transparent.

There are a number of companies in the market providing heater servicing, but with their competitive pricing and courteous and efficient service (both in the office and onsite), I have no hesitation in recommending them.

Thank you for your review peterj963.
Our technician Craig is very organised and thorough and Natasha in the office is always polite and prompt..
We decided on a fixed price service fee (plus parts if required) so people know what to expect. Also, should Craig or the owner determine an appliance is not worth repairing we will deduct the service fee from the cost a replacement unit installed by us.

verified email - 08 Mar 2018

We hsf an Actron Air refridgerated system installed. Was very happy with the guys with their top job done over 3 dsys. It would be hard to know they were even here cutting holes ss they cleaned up fantastic. Wete friendly, explained everything, took the old evap cooling dystem down and away and cleaned up everything. And Josh the electrician was excellent too going above and beyond expectations and with all the guys friendly with each other too. Superb teamwork.
Would highly recommend this business.

verified email - 16 Feb 2018

We first contacted Comfort Heating & Cooling for cooling solutions to our 2 upstairs bedrooms which get extremely hot in summer and our study downstairs. Sadly for us the option of upgrading our current ducted heating system to allow for refrigerated cooling as well was not an option, so Marcus set about working out the most suitable and cost effective solution for our requirements. After taking a lot of things into consideration on which units would work best in each room, with safe and efficient means of installation being paramount, we were pleased with Marcus' suggestions (2 x floor standing; 1 x wall mounted) and quoted cost. The installation team (headed by Emilio) arrived on the designated installation day at the time given and worked quietly and cleanly until all systems were installed. We had one small hiccup with the installation of one of the condenser/inverters and the office staff, along with the installation team, were extremely helpful and were soon able to provide a workable solution that fixed the problem. Unfortunately for us the electrician (Josh) was not able to be on site on the same day as the installation but came the next working day, at the designated time, and swiftly hooked all 3 units up and had them working in no time. All Comfort Heating & Cooling installers who came into our home to complete our project worked quietly, efficiently and cleaned up after themselves so you would not know they had even been there if you hadn't been there to see it all happen. We would highly recommend Comfort Heating & Cooling as a company who will provide you with the heating/cooling solution you need at a price that won't break your budget and will then get it installed in a very streamlined and professional manner. Thank you again team for a job well done.

Thank you for taking the time to write such a detailed review Karvid. We are thrilled you are pleased with the solution Marcus provided for your home and hope you enjoy your new air conditioners for many years to come.
Comfort Heating & Cooling

29 Nov 2017

I recently completed a project involving a Daikin VRV, ducted refrigerated system and hydronic heating to our home in Blackburn South.
Marcus was my point of contact whom I found to be extremely professional.
In addition, the quote provided was also very competitive.
Marcus discussed, considered and provided valuable input in both, planning and installation phases.
Also, a big thank you to the entire installation team.
Since my job I have had the pleasure and confidence in recommending Comfort Heating and Cooling for another large scale job.
I’m glad to have created a strong relationship with Marcus and now plan to use Comfort on my next project.
Much appreciated.

Sam Sirianni

verified email - 02 Sep 2017

Great job from, and thanks to, Marcus, Alex and Connor from Comfort Heating & Cooling Pty Ltd who installed a Daikin split system in our Deepdene home yesterday. We have had the pleasure of Comfort Heating & Cooling services in previous homes and have been delighted. We are always amazed by the absolute professionalism of their team and high quality of their installed products (as they only supply trusted and tried manufacturers) and their on-time, courteous and efficient installation is always impressive. This unit was installed yesterday and Marcus's team installed this in an operation that was a well-oiled machine of Marcus project managing his team of installers (Alex and Connor on this occasion) and electrician. What we appreciated was their overcoming obstacles from our difficult install into a wall cavity between the plaster board and a border brick wall (without the need to cut along the plaster board to install other than where the unit goes), installing the engine of the unit on the roof (with the use of a mini lift for OH&S considerations), and down to the water drainage pipe outlet neatly installed into the down pipe. Well done team. We will be back as needed or recommending you to our family and friends. Another nice touch was that free of charge, Marcus offered and delivered changing some ceiling vents for our evaporative air cooling which had nothing to do with their company but that is the sort of pride they take in their work and customer satisfaction. A 5 start service, thanks. Roger & Norma.

30 Jul 2017

Terrifc service, terrific company. We needed an old system removed and new evaporation system put installed. The guys were prompt provided a full team of staff and completed both jobs on the same day.
The staff were easy to work with, very courteous and very professional. Highly recommend them!

Approximate cost: $9000

25 Jul 2017

This is the second project I've used this company and wouldn't think twice about referring them on.
Installed a Daikin reverse cycle ducted air con this time, complex job over two levels and tight spaces.
They overcame every hurdle the job presented and introduced me to the My Place Advantage Air System, google it, you wouldn't do it any other way, amazing where technology has taken us.
I write this review to acknowledge the job the boys did in particular, what a crew. Special thanks to Cam and Brett for customising my job and getting me over the line.

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