My parents needed the heating fixed , I cannot fault the customer service , thank you ladies , including the installation on the day , respectful and efficient tradies , thanks guys . Much appreciated , Annie

Just read the above review and recalled my experience. Thought I’d share. I had a quote from this company about a year ago (split systems x 3). The quote was great, but very short on detail. When the installer came over to do the job he said he had to change a few things due to the layout of my house ! This meant that the split systems were not where I wanted them. Why could the quoting person not see this? I was referred to the terms and conditions of the contract (which I never got to see as I signed up via email) where it stated they could do this. The conditions were long and virtually covered the company for any sort of liability whatsoever. If all the customers read this conditions I doubt most would have put down a deposit. Please ask for and read the T’s and C’s.

I engaged the services of this company recently and have regretted it big time. At first they are so professional but after the deposit is put down they didn’t return calls or emails. They installed two split systems very badly. In particular [redacted name] would not answer queries and even at the quoting stage virtually said we had to put a deposit down if we wanted any more details! PLEASE DO NOT USE THIS COMPANY

Approximate cost: $8500

Have had two systems installed by this company - ducted heating and evaporative cooling. Both times I found staff to professional, friendly and helpful. The best thing for me is they don't subcontract (I've been burned by subcontractors before). Highly recommended.

I used comfort heating and cooling for both hydronic heating and split system in our newly renovated home. At the time I was impressed with the service and workmanship however the after sales service leaves a lot to be desired. I've been waiting 3 weeks for a technician to come out to my home after numerous "promises" that they would attend that day.

Provided on-site quote. Turned up on time. Was very thorough and professional and seemed very knowledgeable and trustworthy. Provided a prompt quote after the site visit. I did not choose them in the end due to a more competitive quote, but would still recommend them.

Approximate cost: $18000

Split system air conditioner installed in study. A particularly challenging job because the unit was inside the home's front wall and we wanted no sign on it from the outside. This involved lifting the tin roof so that electrical cabling could be sent to the motor, which was mounted 10 metres back from the front of the house, out of view. Further, the condensation outlet was taken through the wall to the side of the house. A specialist job that was fairly expensive but expertly handled.

Approximate cost: $2500.00

Installed Breezair evaporative cooler, the cost was competitive and the work carried out to our satisfaction. Follow up calls for further information was responded in friendly manner.

Approximate cost: $4000