First time ever writing a review, but feel that my negative experience should be shared for those who are thinking of purchasing from digiDirect in the future.

I made an expensive purchase in July from their online store but quickly realised that I had bought the incorrect item (before anything was even dispatched). Upon reaching out to their customer service hotline, as well as email I either received no response or was told that someone would reach out to resolve the issue...

2 MONTHS LATER, and I still have't received a proper response from their 'Sales team', a refund or at the very least a status update of where the item is?? My money seems to have just disappeared...

Would never recommend digiDirect to anyone and will not be purchasing from them again in the future.

Approximate cost: $190

I boght a Aputure Amaran 100X Bi-Colour LED + Lightbox 60x90 and paid for Express delivery (1-4days) on 22/07/2022 after 6 days I don`t have any infromation about my order, I tried talk on chat they said my order is ready to dispach but never happens. I both that because I need for a job this week.

Approximate cost: $419

Promised 24h to in store pickup on online page for Canon M50.
There was no contact by 2 days till i asked customer service, and upon asking, was informed that product was not available. There was no ETA of arrival or product from manufacturers. Trying to obtain a refund, and then a separate web order online email emails "informing" that it was not available. Does not offer refund, still selling item online with no indication that this is not available, or that it is unable to fulfil the delivery/pickup dates due to item not being available.

Approximate cost: $800

issue resolved .. issue resolved .. issue resolved .. issue resolved .. issue resolved .. issue resolved .. issue resolved .. issue resolved ..

Approximate cost: $9000

Good customer service and pricing even in these difficult times

The item I ordered was not immediately available. I received a note to confirm and an expected shipping date. When the items was dispatched it arrived quickly. I appreciated being kept up to date with the progress of my order. Well done!

Approximate cost: $2000

Great customer service, the communication during orders when needed is always much appreciated.

Approximate cost: $100

Good service from DigiDirect and would use again with confidence.
....a satisfied customer.

Great company if I could give 10 stars I would best customer service ever thanks

Our product arrived quickly and in good order. Thank you.