As a client, we have dealt with many home loan brokers, finance specialists and lenders directly. We have difficulties understanding the process, and products. Communication was poor, where we have to constantly chase them up. We always ended up confused and unhappy at the end of the process; so we had to look for another broker or bank for our next property.

We are so glad that we found Susan Tan. After having years of bad experiences, we were skeptical during the initial dealings with Susan but very soon found that she is excellent. She takes time to understand our situation and guide us through the process with regular updates. It was so refreshing to sit back and receive updates throughout the process without chasing up. She follows through and makes sure things get done properly. Nothing is too hard for Susan, we really feel that she’s working hard for us to deal with the bank.

Three properties on and Susan is still our “go-to” person when it comes to financing. We like to say a big THANK YOU to her for everything she has done to help us with buying, refinancing, and investing all our properties.

We highly recommend Susan Tan without a doubt. Rest assured that you are in good hands looking after by her. She definitely will not let you down.

Thank you!!! very much Susan Tan for helping us to sort our home and investment loans without any hassles.

Susan looked after everything from step1 to loan settlement and beyond. We are 100% happy with her service

Susan Tan, the Broker who has been helping us, is an amazing person: professional, dedicated, committed, supportive and enthusiastic. We have worked with her two times and they both exceed our expectations. She helped us sort out the best option for our loans and managed to have them approved quickly. Her service is exceptional, I highly recommend her to everyone.

I experienced a really responsive service, specifically fast and effective advice recommending building insurance.

I have bought and sold many homes over the past 20 years; therefore, engaged with numerous banks and mortgage brokers over this time. Of all the people I have dealt with, Susan Tan was without a doubt the most honest, efficient and least stressful broker to deal with. Her knowledge of the products and process was second to none, which enabled a smooth transaction. I have already recommended her and again she has delivered.

I highly recommending the services of Susan and her team to anyone who wants a home loan sorted quickly and professionally exceed expectations. I used Susan lending in 3 occasions and she always made it as I needed. Well done , we will keep working together on the new project. Well done

We have used Susan to organise our mortgages for over 6 years. Her knowledge of mortgage products and processes is exceptional. Over the years we have refinanced and renovated numerous times, and Susan has always managed to get the best deal from the bank for us. I would recommend her highly.

We had some hectic timeframes to achieve our unconditional mortgage approval. The advice and organisation that Susan delivered around Lender's Mortgage Insurance (LMI), Loan to Value Ratio (LVR), Offset facilities and fixed interest & variable interest rate splits completely removed the stress out from the buying process. Susan was professional, knowledgeable and most importantly honest and transparent about the options.

My partner and I have praised Susan to all of our friends. As a local Canberra business, Susan added the personal touch that the large, well known brokers do not even attempt to provide. When we look to buy our investment properties, Susan will be one of the first people we call.

Susan goes above and beyond for her clients - we are so grateful for all of her assistance in consolidating our debt.

We are really happy with the service that Susan provides. This is our second mortgage with Susan and she has gone over and above both times for us. She is friendly, professional and knowledgeable. She will be our first call when we need any finance assistance in the future.

Approximate cost: $0