I first approached Susan roughly six months after moving to Australia from New Zealand. As new arrivers in the country, getting a home loan seemed like a daunting task, however Susan made it an easy process! Susan supported us with exploring different lenders given our unique situation. She went more than the extra mile in meeting where it was convenient for me, communicating via email and phone where my work didn't allow face-to-face meetings and providing timely and accurate advice and information. In just a few months Susan helped us to make the dream of buying our first home a reality. Her recommendations of which lawyers to use, what information to provide the lenders, using different approaches to ensure we had the right finances available and general support throughout the process was invaluable. We are already working with Susan again on our next venture!

Susan helped to refinance my home loan when I just had my baby. She made everything so simple and straight forward to understand, made sure the new accounts are what we needed and accessible when I was still catching up with the lifestyle with a new born. I know it was the best offer and structure what she has offered to me. Helpful and trustworthy is how I would describe her. Number one recommended lender!

When I contacted Susan recently for her advice, I was very impressed that not only did she remember our only conversation months before, but she knew what stage I was up to and had a couple of ready solutions. One option I knew would offer Susan absolutely no financial benefit. This showed me that her priority was to offer the most professional service to meet my needs. This is in contrast to many lenders and brokers I have spoken to in the past. The option we chose will now save me thousands each year, over the next 3 years. I will definitely call Susan for any mortgage needs that I, or any of my friends have in the future.

Definitely the best mortgage broker in the ACT! We will only work with Susan, and she's helped us with our refinancing and subsequent investment properties. Even both our kids bought their first homes with her.

After using Susan several times, I would never use anyone else. Professional, timely, clear and goes beyond the extra mile. You can rest assure you're in good hands.

Would absolutely recommend Susan Tan. She found a great option for us and managed the whole process carefully and quickly. Susan was always available and went the extra yard whenever needed. Highly recommended!

The best broker on the planet. We are indebted to her for the smooth purchase of our home!