I would never recommend them! Poor, Horrible and rude customer service! We got there 20 minutes before our appointment to have a quick look around the dresses and waited another 20 minutes past our scheduled appointment time without any acknowledge from any staff. When the lady finally came to see us she seemed to be in a rush and welcomed us without a smile. As we had almost an hour of waiting around we had already selected some dresses for me to try on she had rushed me into the change room to try them on. Of course not all dresses that you select to try on will be in your size some will be too small and some too big but it is their job to clip you in so you can see the way the style of the dress will look on you. First dress I tried on with no help what so ever from her she literally just threw it at me to put on myself and as I was pulling it up I was stepping on the bottom of the dress instead of helping me not step on the dress and get my feet onto the ground she started roughly trying to pull it up from behind while I was still bent over trying to get my feet on the floor she then said "NO WAY THIS DRESS IS GOING TO FIT YOU" and "DID YOU NOT CHECK THE SIZES BEFORE PICKING UP THE DRESSES" I was so appalled by what she just said that I stood there in shock! My mum heard what she had said and asked if I was okay as the lady went to go get another dress I stormed out of the dressing room and straight out the store! straight back to the first store where I had received the BEST customer service and purchased the most amazing dress!

We went here when looking for a friends wedding dress. The staff were exceptionally nice and helpful. There was a large array of stunning dresses which my lucky friend got to try on. Price wise it was on the higher size but it is definitely worth the visit from brides to be.

I found that the customer service was great when I was there looking for a dress. Unfortunately that is when the good customer service stopped. When my dress was paid for in full it was like they didn't want to help me any further which was incredibly disappointing.

Throughout the paying-off period I felt that there was no personal connection with their customers (e.g. they didn't recognise who I was despite the fact I spoke to them every other week and visited the store on numerous occasions) and they were not very helpful when I asked them their advice despite the fact that one consultant claimed to have 20 years experience. I'm sure she would have has a wealth of knowledge that she could have shared if she wanted to!

I do understand that they deal with many brides on a day to day basis however much can be done to improve on their customer service.

It seems that they have forgotten that buying a wedding dress is one of the most exciting and memorable experiences in a woman's life - if a bride receives great service it will be remembered and vice versa.

On another note the lady contracted by Fairytale Bridals to alter my dress was absolutely wonderful and must be commended. She was the one that made the whole experience enjoyable. If I was to recommend a dress making to my friends I would give them her number as she could make the exact dress you want with 10 times the customer service the bridal boutiques offer.

Very helpful ladies who all went out of their way to make me happy. They were able to help me find me the best three to try one, and I just fell in love with the best one! So much easier than place who have no idea of suiting bride's shapes and ideas to the dress. We would be happy to recommend Fairytale Bridal for lovely dresses, and experienced service. Yes, I really did look and feel like a Princess!

Thanks so much!
Marie

Approximate cost: $Worth every extra cent!

Very helpful ladies, helped me find the perfect dress (melissa) its breathtaking (jake)

Its hard to find dresses for very slim girls, and the dressmaker was amazing, talented and it fitted perfectly!

Everything was on time and we are very happy!

Jake and Melissa

I went in here on a Saturday without an appointment and the ladies were happy to help me out on the spot which I thought was really nice. They were, however, a bit pushy about trying to get me to buy a dress. It was over a year until my wedding at this time but they were insisting that I needed to make a decision on the spot!
Also I don't think that it's prices are as competitive as some other Bridal shops because I called around and did find cheaper prices on the same dress at other shops.
That being said, they have a GORGEOUS collection of dresses and the shop is in an awesome location. It definitely worth having a look at.