My wife purchased vouchers for kayaking in Brisbane as a family activity on my birthday. She booked via Groupon’s online booking tool and received a confirmation email.
When we arrived the staff could not find our booking and as the session was fully booked we were turned away. We then had hours to kill before our dinner reservations.
Groupon = ruined birthday
We immediately contacted Groupon to ask for a refund as my birthday had passed. They tried all the dirty tricks (changing agents in the middle of online chat; failing to meet any of their own deadlines; and offering us a credit on their UK website - I have copies of all their emails to prove these allegations) to avoid giving a refund.
To be fair I must say that the staff at River Life were amazing in helping us secure a refund from Groupon.
After five long weeks of broken promises and terrible customer service, we finally received a refund - but not before they offered credit on their Groupon UK website!

Approximate cost: $220

Bought a coupon, no reminders of stingy 3 month expiry, complete waste of $90. Useless customer service, zero interest in retaining customers. The places on groupon are discounted for a reason - the mechanic i called initially (had to cancel due to work) jacked price up over the phone. You get what you pay for, though in my case i got nothing for what I paid.

There is nothing that would ever motivate me to use groupon again, and i urge anyone reading this to avoid like the plague.

Approximate cost: $90

On Tuesday 4th April 2023 I purchased a Pancake Parlour Knox: Choice of Breakfast for Two People for $23.90. When I went to the Pancake Parlour Knox and I had a Traditional Bacon and Eggs with hash browns and no Bacon with a Vienna Hot Chocolate but the eggs were raw because as soon as I got home I had diarrhoea because they obviously were deliberately trying to food poison me. It was extremely nice of Groupon to refund me as a once off goodwill gesture since I got sick from eating the meal.

These guys are rubbish
I got a voucher and a week later went to use it only to be told by the restaurant that they will not honour the voucher. Getting a refund is impossible and the credit is impossible to use. DON’T USE GROUPON. THEY SUCK.

Approximate cost: $59

I recommend to avoid these pack of ass__les
Scammers that list companies that are not registered with them to start with
They basically take your money & run

Approximate cost: $200

After sending and receiving multiples with Groupon Customer Support, Groupon refuses to refund or extend a voucher I bought right before COVID-19. As the business was shut down for the whole period of my voucher, it was impossible for me to use it. Now that the business is up and running, my money is lost, as Groupon will not extend the voucher. At this point, it is practically stealing...

I have purchased a fair few times from groupon. They have awesome deals on activities, accomadation, restaurant's ect. I have brought as gifts for others to. I brught my parents are Yarra Valley Lunch and they loved it.

i have purchased lots of deals from groupon .it is a great way of getting very cheap deals on line.we purchased a great deal for two people for only $29 and had a great night-groupon will send you emails with all their deals and if you go on website you can type in your location and view all deals within your area.

So far .so good.I am really enjoying reading reviews before leaving feedback,to get different perspectives of different peoples opinions and the different range of services that the community bring..good for deals.great and an easy service to use.

Great service, when you call up to talk about vouchers, always helpful. Prices are good too.