I recommend Hanrob dog stay because my two Pomeranians came home happy, healthy and well groomed. My older thirteen old is very timid but obviously suffered no ill effects. My puppy was full of life on arriving home.
Thank you for your kindness and caring.
M.c27

As a paw parent, I wish I don't have to write this review. I'm a returning customer in the past 4 years and have been frequently sending Blackie, now 4.5 YO Labrador to Hanrob Pet Hotels Melbourne whenever my hubby and I need help with our fur baby. We're generally happy with Hanrob considering their location, price and service.

We're away last week from 25 to 30 April and as usual, we sent Blackie to Hanrob for boarding. We chose the Classic Pet Package, which he was sharing an indoor accommodation with another dog. This is always our go-to option because Blackie is so active, social and love to play. A sharing arrangement is perfect for Blackie. So... He came home last night, was looking traumatised. We calmed him down with food and decided to have a good look at him. What we then found out was SHOCKING - he lost obvious amount of coat around his neck and has scars on his back leg. We believe he was attacked by another dog!! That’s what K9 do - when they attack, they will aim the neck! As a paw parent, I know that my fur baby is the happiest only when he is with us. With boarding service, all I'm hoping for is my dog to be safe and well fed while we're away. In this instance, I question whether Hanrob has done their due diligence and provided reasonable service to (1) pair Blackie with another dog of similar age, size and breed, as well as (2) supervise playtime!!! Giving me a holiday report card stating Blackie loved it there, playful and active just doesn't align with the scars we saw on him!!!

I tried to look for a number that I could call so that I can work through my concern with Hanrob. Nope - I found nothing. Obviously this is just a profit number and Hanrob simply cannot care less about feedback and concerns. Please think twice before sending your pet(s) to a big scale dog boarding facility like Hanrob. They simply cannot look after your beloved pet properly - not like they care. Hanrob put a pet-loving staff at the front counter to bring in more business and no one knows what they do behind the sliding doors.

The Hanrob Pet Hotels Melbourne is good services provider..

Thanks for Sharing......

When we go on holiday. We put our border collie boy in Hanrob.
We know he’s well cared for because he always returns happy and clean .. he has a wash and groom before they hand him back to us
The staff are all so lovely,
I would recommend this pet hotel to anyone who is looking for somewhere to house there dog when going away

Brilliant the staff are so friendly and helpful and my dog Tommy loves his time there. Would highly recommend Hanrob for Doggy Day Care

My Boys Benson and Bundy have stayed twice now at Hanrob now.
The staff are amazing i had to make a very unexpected trip. i called at 6pm and they had shut. A member of staff stayed until 7.30 so i could get the boys there and catch my flight to Adelaide. The boys both had been bathed on my return 2 days later looking fresh and clean and had made friends with another 2 small dogs. infact they would have rather stayed for more playtime i think. they get stressed but not when they stay with the team in Melbourne.
Thank you Hanrob you really do go beyond not only with your animal care but with the parents of these little creatures...

My cat Oscar has had 2 very positive sleepovers at Hanrob. Oscar is nearly 15 years old and he has chronic renal disease. They look after him extremely well and loves his visits. I am always reassured and never have any stress leaving him for his holiday They have vet nurses checking on him all the time and my vet is linked to Hanrob. Dean the vet at Moonee Valley Animal Hospital is the best vet in the world. We owe him alot for helping me understand that Oscar can have a great quality of life with a special diet.

This was the first time Yogi has stayed in a kennel. She is a 7:5 year old Labrador and has high anxiety when left alone for too long. I can honestly rate Hanrob, Melbourne as a five star pet retreat. Yogi returned home happy and healthy after a two week stay.

The staff were very friendly, reassuring and accommodating in answering my many questions.

Definitely recommend Hanrob - the staff are friendly, reassuring and professional. The pick-up service is so convenient and my dog returns home well looked after. The report cards are just icing on the cake!

Approximate cost: $50

I thoroughly recommend to any dog lover Hanrob Pet Hotels ! Staff are friendly, and have a genuine love for animals. We we picked up our jack russell after a three day stay and was pleased to see she was still her bubbly and loving self compared to negative experiences elsewhere.

We also received a report card on how she settled into Hanrob, who she played with and how well she ate. I certainly will be booking with Hanrob again